EasyCert Mobile

Just like taking money, arrogant does not reply to emails on support spent lots of money to add on additional licenses , I keep getting another licence instead tried different emails to sync the licence . Spent a fortune . The package they produce is fantastic . But the company as support are crap. Once existing licence expires I shall not return back. Very frustrating spoke to a person before Xmas the person on the other end wasn’t interested. Full of himself and just not interested . Jumped up ……… Avoid

Great software which I’ve used for over 10 years but unfortunately the customer service is really bad and lets them down. I very rarely give bad reviews but their attitude towards customers really needs to change.

A lot of important bits missing that should be on a certificate such as minor works there is nowhere to put details of wiring system used to modify circuit

Its ok but has bugs and when contact is made with support they ask for a video of the problem!! Eh i pay a subscription for to to update and produce a working software for me!!

Twice the app has crashed on the iPad whilst filling out the circuit chart. When reopened all the circuit chart info disappeared

Downloaded latest version and they still haven’t fixed its main fundamental flaws, it takes forever to fill in details.....you just seem to keep going backwards and forwards continually. Love the Windows version of EasyCert, fluid, intuitive to use and comes with all the whistles & bells you could ask for, so I assume somebody at Tysoft must know what they’re doing? So how can they get the IOS version badly wrong! Please, please, please Tysoft, speak to your customers or at least give the option to fill the cert in the same way as the PC version. As a firm we complete 10000 plus tests a year, most of the electricians use paper and fill-in on a laptop later which totally defeats the object of paying for the mobile package.

I just wanted to reactivate my software after paying for the yearly renewal but get cross examined by email even though it would be very simple to let me activate my software on another computer. I’m still waiting and I only use the software once in a while. After paying a lot of money for Easy cert and EasyPAT pro over 2 years ago I am very unhappy with the customer service of this company.

Like most of the software developers who write electrical certification software, they don’t fully understand the electrical regs, or that the person asking them what to develop doesn’t understand the regs. Firstly, we are now seeing more and more use of equipment that can’t have the PME (TN-C-S) exported whereby a TT is required; often resulting in an installation that has two earthing arrangements, possibly with those arrangements split on a single remote circuit. But as usual, these dual details cannot be included on an electronic certificate under earthing arrangements!! Secondly, a better understanding of chapter 41 and 643.8 would reveal that a circuit protected by an RCBO can have a Zs higher than that for a circuit without one. Unfortunately the software doesn’t recognise this and highlights the information in red to indicate a non-compliance. On. A positive note, the box certificate layout is far superior to the database entry system many other software designers use

The new DB layout has not been properly thought out. Its design makes creating certs time consuming (clicking in and out to input data, moving circuits option, just makes things ridiculously SLOW). If you are working on a commercial EICR or have 4 reports in a day to do, don't use this tablet version. It should be easy to use like the (desktop version) and adapted to suit a tablet user. My advice to the developers are redesign it like the desktop version but make it simpler to use on a tablet e.g use all the functions a tablet allows you too. I will be sticking to the desktop version but life would be much easier if i could carry my tablet to do my jobs. You will get the job done sooner going back to written certs than this tablet version.

Having used this software for a couple of years it has been great But this new update to the DB layout page is awful I not sure of the thinking behind it but it has gone backwards to the old days like the ones you bought from eBay, please sort this otherwise I they will lose all there customers! I won't be renewing in 45 days that's for sure