easyTek

For some periods the app does everything it’s supposed to do without difficulty. Other times it causes the right hearing aid to repeatedly restart. I know it’s the app by process of elimination. When it is good, it would rate 5 stars. When it is bad, it rates no stars.

I am using my easyTek since 2017 and I am satisfied with it but not fully due to some problem encountered. During call receiving, sometimes it disconnect itself from the hearing aid. Sometimes it is connected but you can’t hear the call from the caller. I hope there will be a way to solve this problem. Thank you

Spends more time disconnected than connected. Says it can’t find hearing aids when less than 12” away. Have replaced Easytek and smart connect several times with no improvement. Maybe if Siemens would actually test the units being sent back instead of just sending a new unit with the same problems they might be able to figure out what the problems are and fix them. :(

Disconnects constantly from the phone when trying connect with transmitter then takes forever to set back up. Surprised a company with Seimen’s reputation would continue to produce this software when it is so clunky, unreliable and poor performing. Yet they have no revisions to offer or under development. Planned absolecence?

I have been using my Easytek for over 4 years and have been through 3 units so far. They work well for a few months and start failing routinely, nearly on schedule and almost the exact same way. First, the start to drop out while in use. Secondly, they constantly switch back and forth, sending on-off tones to my hearing aids which is extremely annoying. Then, as soon as I answer a call with the Easytek button and say hello, the call drops out of the bluetooth to regular phone. I can’t have that happen while driving in IL. Lastly, before it fails completely, the Easytek app or pendant, has to be constantly re-installed and paired to my phone and hearing aids in order to re-connect them together. Being as I go through the VA to get my care, I can only upgrade every 5 years and until my upgrade comes due, I am stuck with this. I’m not even sure if they will send things iff for repair, which leaves me without until items return. Typical! The VA obviously gets contracts to the lowest bidder. I do not recommend this product coupled by the Easytek pendant.

Bad

My right ear bud is always restarting like it just came on . The little tune that tells you it is coming online plays over and over and after I tried to get it looked at by the app they referred me to hearing specialist ... it’s not the hearing aids it is the connection between the hearing aid and the app ... if I turn the “easy Tek” app off, it stops ..once I turn the WIFI to connect thru the easy tek app it starts the issue all over again ... I was surprised that no one wanted to look into this . I waited to review this app just to give them an opportunity to assist but to no avail . Hope this helps people decide on whether they want to use it .

The app works only after several attempts at connecting to the desired device. During other times it searches out and runs down its pitiful battery’s very short life connecting to any Bluetooth source: passing cars, wireless music sources and my tablet—all on its own. Also, the very valuable ability to configure the sound in loud and very active spaces (spacial configuration) disappeared after the last upgrade. It also requires special attention after said updates since it forgets a lot. I hope the next series of hearing aids is simply Bluetooth compatible without the drama and incompetence in soft and hardware design. 🤮

I’ve been using this app for approximately three years now and have found several things that bother me while I am using the app. For starters it is annoying when I am listening to music or other media and there is a sudden noise nearby. Instead of attenuating the noise it amplifies it to an uncomfortable level. Kind of like a gun going off in my ears. Not cool. Secondly, I get a notification tone with every incoming message or email unless I turn it, the notification, off for each text, email etc. Makes it hard to concentrate on tasks at hand. Thirdly, if I am using an app such as a language learning app, the spoken sentences are clipped in the beginning due to the notification tones. Self defeating to say the least. There are positives to the app such as the clarity when talking on the phone. I have a stethoscope that plugs in while at work that gives good amplification of the heart and breath sounds. Im sure there are other items to be noted or improved on but that is all I have for now.

Bluetooth and wifi work better than expected. The silk 7x Signia put the ReSounds I tried out to shame. Wish there was some balance control.