EcoFactor Thermostat

This app is spectacularly unreliable. It often refuses to change the thermostat to your desired setting. It seems to be getting worse too.

It either has a mind of its own or the power company is controlling it. I wake up several times each night very hot because the setting is changed to 76. After 10 minutes of setting it low, it readjusts itself.sending my husband out to replace it tomorrow.

Apparently there was an upgrade, I mean downgrade, and now the app keeps resetting the schedule. Fix it or I will disconnect and get something that works with Alexa.

The gateway seems to continually lose connectivity and finally comes back to work at odd times. Since this app has not been updated for two years it seems to be obsolete. I cannot get any technical agents to call me about it. Looks like another brand may be a better choice. I enjoyed using it when connectivity was reliable.

Is any update coming for IOS 14.??? It’s been like three weeks and the app doesn’t even open.!!

works well but it changes the target temp by itself. i set up a temp (cold or hot depending on the season) but will change my temp setting. i constantly watch my temp settings just be sure the target temp is still right. i am tired of constantly checking the target temp. it adds or subtract 2 to 3 degrees depending on usage (ac or heat). i wish nvenergy stop adjusting my settings. i don’t run my ac/heat as much, the only time i use it is to kill the heat during summertime and kill the coldness during winter. STOP adjusting the target temp!!!

Almost all apps today let you login via fingerprint or face recognition. Because yours is not a frequently used app — which means it’s hard to remember the password between sessions — it’s always a pain to login because I have to go and look up the password elsewhere. Please add support for these now-typical methods of login support. Thanks!

Please make compatible with Alexa

The thermostats are not great at detecting actual temperature in a recent update they stopped letting you set the thermostat below 67. This is very hot in my house. Please give us the ability to set the thermostat to 60 in the schedule. Pressing the buttons on the actual thermostat you can do this.

I recently got two simple thermostats. They are intuitive if you just want a digital interface. The app get frozen each time I launch it. Nothing shows up. Can be a great Product if made more user friendly.