With lots of great features, the Ecotricity App lets you easily manage your account on the go. With the Ecotricity App you can:
• Access your Ecotricity account at any time
• Submit meter readings for your gas and electricity accounts – quickly and easily
• View the real-time balance on your account
• Make a payment
• Save your payment method for the next time
• View your previous bills
• Download PDFs of your bills and annual statements
• Get notified when your latest bill is ready to view
• Report any problems with your meter
• Use the handy torch to help you read your meter in dark places
• Edit your contact details and let us know how you’d prefer to hear from us
• Access 24 hour emergency contact numbers to report power cuts or gas leaks
To switch to Ecotricity, visit ecotricity.co.uk or call us on 0808 123 0 123.
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Ecotricity FAQ
Is Ecotricity free?
Yes, Ecotricity is completely free and it doesn't have any in-app purchases or subscriptions.
Is Ecotricity legit?
🤔 The Ecotricity app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
I’ve just signed up to Ecotricity as the rates are very competitive. However the app is a big disappointment. Aside from the fact you have to sign in every time you open the app, the functionality is clunky and with very basic information (see the OVO app for how to do it). For example, I have a smart meter and I’d like to see my usage on the app. It really should all sync up. Come on now people - TWO YEARS since the last update???
Good to be green
I’ve been using Ecotricty for nearly 10 years in order to ensure that my energy use is as green as possible
Faulty current outstanding charge
The app doesn’t show the correct outstanding charge.
Only by closing it and re-opening it does the figure update. This is misleading, irritating and really sloppy.
It needs to be fixed - the fault has been present from the start of the app.
Pointless
Hard to know what the point of this app is. It errors every time I log in & I have to press ‘Try again’. Once in, I can’t see my payment/direct debit plan, I can’t see what tariff I’m on to check unit prices - about all I can do is post a meter reading & see the smart meter readings. So, overall no use and I now just log-in online
Customer 10+ yrs
Excellent, clean electricity provider. That to the provision of clean electricity. (5 stars) Currently, I shouldn’t go anywhere else.
Every whole is constituted by the sum of its parts.
This to the company: 1) tel communication with staff apparently friendly and forthcoming, but consecutively unresponsive, e.g. a matter was raised re UKPN’s niggle re meterbox gauge of wires used and this being the responsibility of the provider, and the provider (you) agreed in a friendly manner over the phone but then no comeback even after emails: we got our own electrician to do this at the eleventh hour (minus 1 star) … 2) Why is the app no longer showing full billing and reading history in Your Activity; this was a very practical little device indeed re one’s own statistics (minus 1 star): might wanna try reinstalling the app.
Carry on improving, guys! You’re up against something very much equating an ethical-crime cartel enjoying anything from a tiny little thumbscrew to going to war (plus 2 stars)
Vivat vita amoris terrae nostrae
Nice app but still estimated readings….
App is easy to navigate; yet with all the technology to hand, still only give inaccurate estimated readings if you happen to be away from home when they give you a short opportunity to provide a reading, then subsequently bill you with said estimate.
For the privilege of paying double..
you get non-existent customer service and this utterly rubbish glitchy amateur App that requires you to manually enter log in details every time. What a green planet we must have with these rates and these vast company savings from not recruiting a customer service department and naturally, with the exec not taking any large bonuses… …….
No ambiguity
You make paying energy bills almost a joy!! End of the month read my meters then submit them and receive a bill for what I’ve used.
I know exactly where I am and that some multi national is not hoarding my hard earned cash.
The app login is just awful.
First there is a login screen, then a login password screen, then a screen about speeding up your typing, then enter details and press Go. Then an error screen and please try again (only when the app has been closed and previously cleared but still annoying) and finally you are into the app. The app itself is good. In comparison, tap the British Gas app once and facial recognition takes you straight to the home page. Nuf said
This company emails you at 2am wanting money.
I had to block Ecotricity as they hound you for money a few days after the bill. They emailed me at 2am today a few days after bill was released. They phoned my four times in work demanding payment and honestly they’re team were very unkind about it even though my pay day was on the Friday this was Wednesday. They can’t even give you a day before they start demanding payment. I’d avoid them.