Eden Health

This company is a startup that raised a $100 million and still can’t figure it out. The brick and mortar concept is a bait-and-switch that lures you in with actually good doctors and NPs in person and then immediately passes you off to PAs and random vaguely invested clinicians who know nothing about you and will only meet with you via the app and charges you for every single text communication that goes through … even when there is no diagnosis or medical ask delivered. Need to know if it’s a “come into the office” or “talk over video” visit? They’ll charge you. Need to ask for a refill (which they only nonsensically prescribe on a month to month basis, even when it’s not a controlled substance), they’ll charge you for a full visit, even if you have zero human or app interaction. (How is this legal???) There seems to be a general “idk y that happened *shrug*” attitude from billing and support. It must be bad to tell you you’re better off at established medical providers and doctors… which is its own kind of scam. But stick to the doctors. At least when those guys data harvest from you, it might be on the news someday.

The app is terrible. Super buggy. Doesn’t remember anything when you switch apps. Really hard to use. The actual healthcare services are marginally better than old world medical offices, which is a very low bar. They have primary care doctors and physical therapists who are good and they do very minimal coordination for you. They don’t make any appointments for you. The chat feature is neat but it’s kind of awkward that all of your chats with all your different providers are all in the same chat.

Recently the app has disruptive internal updates. I can’t read my messages until it finishes installing, but if I leave the app (including going to the control center), progress is reset. On slow cell data it will just stop and never finish. I wasn’t able to communicate with a provider when I was running late.

Dialogue boxes fail to show up, preventing me from uploading PDFs or updating my insurance. I wish there were a dedicated Eden website.

Employers, this is an amazing service that will help relieve your employees of the stress of having to spend hours in line at urgent care for something easily diagnosable through simple text or video call. And saves employees from trying to Google an answer to a medical question without the help of a professional.

Used the app for the first time to send messages and book an appointment. After checking the IPhone Privacy Report, I was shocked that a medical app containing sensitive information was second on my iPhone privacy reports list apps tracking right behind Facebook. Let’s just say I was shocked to find four dozen items on the tracking report including what appear to be beacons, pixels and I can’t say definitely but it appeared to be reading the browser history (some shopping and other general websites that would be inexplicable on this report) and also reaching out to Twitter and Facebook api. If you read apples explanation it’s seems this type of information can be used to build profiles. I did the similar test on a similar NYU Portal and there were less than half as many and the items and those items made sencse tk ne et connecting to google as an example which is probably hosting. On top of that they don’t have 2 Factor authentication and creepily the apps stays logged in even if you force close it . Time for me ti delete the app and revaluate. Let’s see if the developers have the decency to response how they explain this particularly what appears to be reading the browser history and how they will address these concerns.

You’d be better off asking google for help than Eden Health.

Invasive privacy policy, weird in-app updates, frequent “technical issues” that make the app pointless for work check-in

Date selection doesn’t work in Dark Mode, now I am stuck at a registration error with no recourse to correct. Terrible user experience.

Super convenient and easy to use. For someone who’s busy and doesn’t want to make an appt to go to the dr, you can very easily talk to one of Eden Healths doctors who will diagnose and prescribe what you may need. Never going through the traditional way of scheduling appointments again unless I HAVE to be seen in person.