Eden Lawn Care & Snow Removal

I had been a happy, long time customer. However, this season, customer service has dropped to zero. My lawn provider decided it was not worth his while to continue to cut my lawn—despite have accepted the contract to do it. He told Eden but neither he nor anyone at Eden had the baseline professionalism or courtesy to contact me. After no service for a month or so, it took me another month to figure out the situation. Customer service reps did not follow up on promises made. Eden was ultimately unable to provide the service I contracted for in a reliable or timely manner. This is among the very worst, irresponsible customer service I have ever experienced.

This app is a s-c-a-m. They make you enter in all your info including credit card info to get a quote. The quote ends up being a range $60-150 for a 1 car garage. There is no notification that the job is actually posted now, 24 hours later ( when you have cleaned it yourself )someone takes the job, no notification is sent of them coming. You have 5 min to cancel after they accept, when no notification is sent that someone plans on coming. They charge you the max amount plus tax- now you’re out $180. When you posted without consent, someone. Came to your property without consent and performed a service without your consent. Outrageous, Eden should be reported.

I have called and mailbox is full. There is no way to remove my account and they do not respond to emails. They are do continuing to charge me for a home I no longer own and commuting fraud by charging me and not allowing me to cancel. I will be taking legal action soon. Unfortunately you can’t use this app

This app is garbage. There is no way to cancel recurring snow removal service. The contractors rarely show up in a timely fashion. I can’t delete my credit card info, so I continue to be charged for a service I no longer want. I’ll be contacting my cc company to dispute charges and remove the recurring service from my payments.

Firstly the contractors that they sent were stealing from my house. Secondly when I caught them and told them I was reporting them to the police they offered me to fight. Thirdly the App makes it extremely difficult to stop or cancel service. It is virtually impossible through the app and when you try to call or send a email they don’t respond.

I say that with all honesty. I have never had a worst experience with a company in my life. We hired them to remove snow. No one showed up twice. I left them phone messages, emails and notes via the app. No one responded. Then after I did the job myself, someone showed up took a picture and claimed it was done. Then they charged me $135. Never ever use this company.

Yes we had a slight blizzard but its now Day 5 and they still have not come out. But they had no problems charging my card. Do Not Use This Company.

I tried edenapp as an “cheaper” alternative to Plowz and Mowz. After waiting over 12 hours the plow contractor no showed and I was still charged. Then I was signed up for recurring service without my knowledge. I have attempted to reach customer service but only get a messaging service and am told someone will call you back. Over a week later, NOTHING. Even worse there is no way to close your account or cancel recurring service on the app or website. This company exists to steal your money. DO NOT WASTE YOUR MONEY

Just say no! I signed up against my better judgment after my area was hit with significant snow. I was unable to do the snow removal myself and was having difficulty finding anyone to do the work. I was uncomfortable having to enter my credit card during the sign-up process since I was unfamiliar with this company. Ultimately, I couldn’t get agreement from them on the scope of work. In my mind, you can’t have a business agreement unless both parties agree on the scope of work and the cost. I also found it odd that I couldn’t get a response to the job I posted through the app, yet someone from Eden replied VERY quickly to a Yelp request I sent to a *different* vendor. I received many texts from “Nate” at Eden but none addressed my attempts to confirm the scope of the work. I even called the phone number that was texting me, only to be routed back to Eden‘s customer service department, which is really just an answering service. I also had difficulty getting Eden to close my account. I’m still concerned that they’ve retained my credit card info. Stay away from Eden App!

This is not about the contractors (no complaints). This is about the horrific customer service with Eden. It’s always the same person when you reach out - incredibly ignorant, unprofessional and disrespectful. It’s 2021, people. Do better.