Ee app
Won’t show packs! Trying to activate one!
4.38 out of 5
306 ratings in New Zealand
Won’t show packs! Trying to activate one!
This app is causing constant headaches for me. The data allowances change and are not consistent with the details the the customer services team has for my account. It gave me the option to buy a pack with 7gb data, but when I bought it, only 2gb was added to my account. The same pack is now showing on my app as having 4gb data although the customer service team says this pack only has 2gb data. It advertises things like “contact our team free from any EE number” but when you choose this feature, you get charged. I can’t imagine it has been tested thoroughly and unfortunately can’t be relied on for any reporting. Very disappointed.
At no point did the app give me options to change my pack until I had topped up and the it automatically charged me and now can’t change. Will be changing providers next month!
Amazing service from EE Kensington High Street- Zaafar was so patient and explained everything so well-you are a star!! My daughter and I now loyal customers!!!
Terrible UX, slow, and couldn't perform even the most basic functions that it offered.
Chart
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Category
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Rank
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Top Free
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|
8
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Top Free
|
|
109
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Top Free
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|
438
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