Emirates NBD

ابشع شي شي انو تحاول تكون عميل لبنك وهالبنك يطلع روحك لتفتح حساب. من افشل التجارب مع خدمة العملاء. لو في تقيم اقل كنت ما قصرت فيكم يا ريت لو تهتمو بتوظيف العرب. اكثر اذا كنتو مهتمين بعملاء اكثر اكانت تجربة اكثر من سيئة

Worst call centre ever

A friend of mine got defrauded of all his money AND of the full balance of his credit card (i.e. money he didn’t own) through a “cash on card” transaction. All that through what seemed to be a genuine phone call from an Emirates NBD employee (claiming to call for a KYC update). The old version of the app wasn’t safe (in fact it was then upgraded with different warnings showing up when you try to transfer money). More worrying was ENBD’ s position that the full responsibility of the loss be born by my friend whereas ENBD should have a duty to protect its customers especially after a string of similar cases…. Very disappointing and worrying…

I experienced a fraudulent activity due to compromised security, ENBD’s bank sms channel sent out a link and OTP’s that were the same, thrice at that, and after a couple of days someone used my card somewhere. They want me to pay the 8k+ amount that was charged to my card from China and Kenya few mins after the other. How is this fair? Worst bank security ever!

خدمه العملاء سيئه جدا

I had a fraudulent transaction and they just block my account and there is no way to unblock. Design and user experience like form 90’s. The support answers 1 time per month. Which is ridiculous. Never use this bank again

This bank is full of scams, they will never protect you, and you can't even set a limit on your credit card, poor Customer support, and this is the biggest bank, but the worst!

Service is very poor transaction delay Waiting for my transaction from 4 days After complaint give me 4 days time more without asking and replying

Their contact no. is not reachable. When you open a issue (only available on web banking), they respond without even reading your issue and are in a hurry to close the complaint. Do not waste time to reexplain as no one will even bother to read. I have been with emirates nbd for two years and I am glad they have pushed me to an extent that I am moving to an alternate bank.

NBD doesn’t use OTPs for many payments. So when your card details are misused by someone else, they can scam you of your money and the emirates nbd team can’t help or guarantee your money. They can’t provide protection from scams and fraud and they are an unsafe bank.