Energy Capital Credit Union

I’ve been trying to sign into my bank for days now. To access MY OWN MONEY. Both the app and the browser site on my computer keep loading until I eventually get an error. This is not an account issue but a server issue that NEEDS TO BE FIXED NOW. It’s only a matter of time before somebody files a lawsuit bc they weren’t able to access there money in a real emergency. I’ve called about issues similar to this in the past and tech support was of no help at all. They might as well not exist. I’m already in the process of switching banks and I strongly recommend others to do the same.

It seems to be limited on how much info it shows. Lately I don’t waste my time logging in and instead go to the online banking. Also I’m disappointed that Venmo is not embedded in the bank app, and this limits transactions or amounts per month because you have to use Venmo separately. Very inconvenient.

Does everything I need it to do

App not remembering sign in information

I think the first glaring issue is that this brand new system can only handle a FOUR (?!) to SIXTEEN character password. In this day in age, the minimum should be 16 characters and maximum should be something along the lines of a 128 character password. Especially when logging into a financial institution, with personal data and potentially tens of thousands in assets. The other is that I still cannot believe that you can’t view your credit card, make payments, etc. without being redirected out of the mobile app to the desktop website. I’m hopeful that improvements such as these will be made to help work out the kinks, but given ECCU’s past update history (not frequent at all), I suppose I shouldn’t be too optimistic.

Yes if you use a password manager/generator you might have a problem with the 16 character limit. However the app is far better than trying to access the website with a browser. Also, if you allow it to remember your user ID it will go directly to the fingerprint ID when firing it up. That is consistent with Citi and AMEX for example, but not Chase. Need to reframe tab for Bill Pay as text is too small. Hopefully they will get into s flow of updates.