Enphase Installer Toolkit

Technology great but installation notes difficult when it is your first time using it. Getting the envoy to work from your mobile device is difficult. I have not figured it out yet.There should be a clear instruction set for setting up everything off site before installation .

Always have to uninstall, reinstall and download all downloads again multiple times a month

The Installer toolkit app will not allow me to login or send messages to Enphase. Frustrating is a mild way to express my situation! When I type in my email and password the app doesn’t recognize my credentials and takes me on the endless loop of back to a blank login screen. One would think Enphase would have someone to talk to about these types of problems…

I repeatedly have to delete and re-install this app because it logs me out every couple of days and when I try logging back in it says user not authorized .. once I re-install though I’m able to log in . Overall great simple app though .

Have a great difficulty finding a Internet connection with toolbox.

The commissioning process is jumbled together with the regular maintenance of software updates. Then another part of the software update process is separated to the functional validation step. Enphase should properly organize this by separating ongoing software updates from the provisioning workflow! What a mess.

Too much time to commission and too many failure points.

I literally spent days trying to figure out how to connect my ITK to my IQC4. Tried Wi-Fi and Ethernet connections. After a bunch of monkeying around finally got a Wi-Fi connection. The Dashboard doesn’t work, saying No Internet Connection, but I know the IQC4 and my iphone/ipad are online. Registered a support call about a week ago, and as requested sent screenshots. Got a email response and I requested a phonecall with tech support 7 days ago. No response yet. Note: I have found that when it acts goofy, deleting the app and re-installing will likely cure the problem.

I found a really difficult and hard to use and frustrating, even setting up at account and password didn’t go smoothly. Do you set it up as the owner? Do you set it up as an installer? It’s not really clear what happens if you’re the owner and installer. It’s notUser-Friendly, there should be a betterExplanation. Do you use the end phase installer tool kit first what about and phase enlightened? When do you use that. I just didn’t find any of it clear clear. And then what about the array? What is an array is an array a string or is it the whole roof top of panels. I just found confusion all throughout trying to use the app even once I finishedSetting it up I found problems and confusion and I still don’t seem to be getting good signals the Wi-Fi do I use cellular it’s just one confusion after the next. I still don’t know how it really works. I don’t know if my end phase combiner talks to a satellite and then sends a signal back to me over the cloud I really don’t Know how it’s working. It never made me smile sincerely, Cal.

Numerous times of using this app, I have spent countless hours trying to fix something that wasn’t wrong because of his reporting that there’s a problem. I have to check across multiple devices to make sure I’m not working on something that is really not broke. having to call into Tech Support and being told they are seeing something totally different than I am when I am on site is counterproductive. I realize this is just a computer program and nothing is perfect. I just hope that this can be improved upon.