EO Smart Home

Rewriting what was already a 1 star review now in Dec 2024. Had this charger and app for almost 2 years and it’s been nothing but headaches. I’m now at a point where the app doesn’t even recognise that my car is plugged in. This app and charger on several occasions now has cost me money as it’s started charging outside of the off peak charging times that I’ve set in the app. I’ve even locked the charger and it still continues to charge the car. I have to go into my car setting to delay charging until that time, which works but I shouldn’t have to. All EV chargers are required to be “smart” but this one is far from it. If it wasn’t going to cost he hundreds of £s then I’d swap to another charger because this one and it’s app are terrible.

Installed this 4 years ago and had a total nightmare with getting it up and running. It nearly ruined my conversion to EV - I was within an ace of going back to petrol. The QR code read which starts the installation failed time after time after….you get the idea. And the installation always took ages. If the charger went off line (which it frequently did at first) EO had to delete it completely from their registry to allow me to re-install it from the beginning to get it back on line. (This was their only solution and it happened so often it gave me chronic insomnia.) Altering the charge schedule involves silly toggles and chevrons that make no sense and the timing options are half hidden behind dialogue boxes. It still mysteriously goes off line for no definable reason but at least I haven’t had to re install it recently. But I was astonished to find that no update is available since 2.4.1 - come on EO surely you can improve on this. The mini pro charger itself is solid and easy to use but because of the app - AVOID please at all costs!

Don’t know how these are so popular. The install was done and the installer couldn’t get the app working. Support had to raise a ticket, so can’t use the socket and will need to pay for another days work. Ridiculous, EO is not a good company. Buy something better.

No support and very very poor response. System regally fails a very poor advertisement for running application s from a raspberry pi!

I don’t think I’ve ever used an app as bad. Literally just doesn’t work 90% of the time. Awful.

Terrible app, loads of bugs. Not user friendly at all.

They sold you the Chargers and then 12 months later the chargers are not supported on the new app They don’t bother to update this app anymore and with the guide lines in place by Apple it will mean it will get removed from the store at some point Thus meaning your EO charger is useless… It’s all well and good taking £1500 off customers to install the charger, but they will not support it after a year it seems… Avoid this company like the plague!

Why does the session always log out? Absolutely infuriating! It could be a couple days and it logs you out! Sort it out! There’s no banking details in here, why is the session timing out?!

Had eo mini pro 2 for well over a year. I’m fed up of this app. I have to manually put in the percentage of what the vehicle is on when I plug in to see what I have got later on in the day. If I was to purchase another EV charge point I’d go somewhere else purely because of the app

Nothing works. It didn’t retain my details which I had to enter repeatedly and it can’t detect either of the two wi-fi networks in my house. It does however give me a selection of neighbours networks. So I can’t connect as it doesn’t give an option to enter router details manually. Can’t think of a worse app I’ve used in a long time. Makes me regret getting an EO charger installed.