Zero customer service, anti-disability
When I saw this finally pop up in Italy as an option to deliver groceries to my first floor apartment, I was absolutely thrilled as a disabled individual. However, after trying them around five times, four out of five of those times I either had to deal with really poor customer service, or someone who would not actually bring the bags up to the first floor in my building, which I literally physically cannot do. They are also very dishonest about their promotions, and have ridiculous cut offs to their coupons. When I went to complain to them that this was what was going on, they didn’t just say “oh, sorry,” they literally didn’t respond at all. Period. I’d give them a zero if I didn’t get any food but I did get some of my order that was correct and they picked the veggies well on two out of five of my orders so I’ll give them 1 out of five. use the grocery stores’ apps, don’t use this ever.
