FAIRTIQ

Public transport made easy

Published by: Fairtiq
Downloads
Revenue

Description

With FAIRTIQ you don’t have to buy a ticket in advance, indicate your destination or struggle to find the right zone. You will always be charged the best available price, once you have completed your journey. It doesn't matter how often you switch directions, or even if you change between trains, buses and trams. With FAIRTIQ there are no hassles, no complications, just smooth and easy travel at fair prices!

How it works
Shortly before boarding a vehicle, such as train, bus, tram or boat, simply swipe the "Start" button in the FAIRTIQ app. Your final destination does not need to be entered.
If a conductor requests ticket validation, click the "Show ticket" button and the QR code will automatically be displayed in the app.
Once you have arrived at your destination, swipe the "Stop" button in FAIRTIQ. The optimised cost for your trip is then displayed in the app.
Companion mode: With this new function, not only do you get a valid ticket easily and conveniently, but also your fellow companions.

Area of validity
You will find an overview of the area of validity here https://fairtiq.com/en/passengers/area-of-validity

Would you like to know more?
Our support team is at your disposal to answer any questions, offer advice and provide further information. Contact us at [email protected].
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Screenshots

User Rating

4.65 out of 5

220 ratings in United States

5 star
185
4 star
16
3 star
3
2 star
4
1 star
11
Ratings History

FAIRTIQ Installs

Last 30 days

FAIRTIQ Revenue

Last 30 days

FAIRTIQ Reviews

Not ready for prime-time

Sister MEB on

United States

Needs improvement on instructions and customer service (especially attitude) to be ready to serve the fringes of the customer base- tourists, non-native speakers, elderly, etc. The VMT website provides timetables for some routes at the outer edges of their area that are not eligible for FAIRTIQ ticketing. App provides no clear way to determine this and customer service gets snarky when asked about it. It appears there is a VMT map. Do the instructions tell users how’s to consult the map to ensure their route is eligible?

Lockup

Mph1954 on

United States

If you start a trip, realize you need to add a person, and stop, the app locks up for 15 minutes and does not allow another trip to start in parallel, which is bad if you are already on the train

Frequent Incorrect voyage information and no support.

Kitoper on

United States

Frequent incorrect voyage information and no support except automated emails. Very easy to misuse.

Annoying and worrying.

Annoyed and worried. on

United States

Occasionally hangs on attempts to activate or stop. Location setting and tracking concerns.

A little easy to misuse, quick customer service

george downtown brooklyn on

United States

I was traveling and used the app for the first time to get to the main train station to catch an intercity train. I was rushing a bit and forgot to “stop” my trip. I ended up getting charged for ~4x my fare. I contacted customer service and they were able to refund me, and quite quickly at that. The app seems like it’s a little too easy to misuse. By default, they should enable reminders about closing one’s trip, maybe asking them what their destination stop is to help with delivering the reminder promptly; it would be good to ask users to opt out of such reminders rather than opt in. Users *will* occasionally forget to stop their trips and they should make it really easy and clear how one can request a refund too. The app wasn’t stupid-proof enough for me, and it won’t be for others too. In my opinion, the basic design choice of requiring users to remember to stop trips is really a questionable one. That said, otherwise, the app is well-designed and customer service was responsive (after I gave an initial 2 star review—not sure if that was related). Honestly, I’d give 3.5 stars if I could.

Payment not accepted

iDisappointed on

United States

Note that for the article about payment problems on their own site, only 48 out of 232 find it helpful. This app is not ready for prime time. If more than 3/4 of people find the support unhelpful, some new engineers are needed. Deleting the app, because it won’t work. Don’t waste your time.

Privacy

180 and out on

United States

Nice concept but the App won’t work with location tracking set to “While Using” although it is an option. I will remove and delete my account after my trip is complete.

Super convenient

Smudge197608 on

United States

This app has saved me so much time and energy buying tickets and worrying about missing catching a train because I haven’t got a ticket yet. Best Swiss app I’ve ever downloaded.

super cool app

regulab on

United States

use it since two years. if there is ever a problem when recognizing the place you start or stop, they immediately give a feedback and correct it. customer service is efficient and reliable.

Requires “share location always”

Heph.Hugh on

United States

It is hard to imagine what honest purpose it solves to require sharing location always not just when the app is being used. If not an honest purpose, then it’s an intrusive and dark purpose. Deleting this spyware and finding another way to do what I have to. Doesn’t matter what your privacy policy states. There is no forgivable reason to collect positon always. Uber doesn’t do it. No other app Does. None except FAIRTIQ. Figure it out. Do like everyone else and share location only while the app is being used. Requiring my location ALL THE TIME for the less than 0.1% of the week I might use your app is Unforgivable. I have a simple work around instead of turning track location on and off manually - don’t use the Fairtiq app. That takes no time. In fact, I’m much happier with that solution.

Store Rankings

Ranking History
App Ranking History not available yet
Category Rankings
Chart
Category
Rank
Top Free
25
Top Free
38
Top Free
66
Top Free
105
Top Free
106

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App Info

Category
Travel
Publisher
Fairtiq
Languages
Czech, Danish, Dutch, English, French, German, Italian
Recent version
7.2.2 (2 weeks ago )
Released on
Apr 27, 2016 (8 years ago )
Last updated
2 weeks ago