Awful app and awful customer service
Absolutely awful at tracking the buses, I’ll be waiting at a stop for half an hour just for the bus to disappear off the app with no warning. Called up the information number today to ask what was going on and why the bus wasn’t serving ANY stops in my area for the lady to tell me there was a crane blocking the road and no buses could get in so they were just turning around. To which I asked her “why is this not reported on the app?” And she said “we don’t control the roads.” No but you control the app and you aren’t updating your customers!