FCM Platform

For the past few months, the app keeps asking for login details. Seems like the app forces a sign-out every time post using it. Please fix this.

Since the past few updates I’m forced to enter my username/password every time I open the app. Please fix it, Im already starting to push all travel emails to trip-case, and I’m starting to like it.

Coming from previously using Concur, this app is awful. Non responsive scrolling, poor display when booking trips, not to mention it DOESNT EVEN STAY IN THE APP. It kicks you out and loads through your default browser (chrome for me), so what exactly is the point of the app I have no idea. Software developers need to earn their keep and fix this.

Recently my company changed corporate travel agent. Our previous agent had an excellent app and with the level of travel I do annually, I reply on an effective and reliable app. Unfortunately, this is not it. The app constantly logs you out. Worse, the login is painful and slow. That is if you can even login. More often than not it, The app doesn’t recognize my email. No clue why but it doesn’t Even when you get logged in. The app doesn’t give you too many details. Terrible booking tool. Really just overall bad

FCM has done a amazing job creating a application that does everything I need and more.

Every time I try using the FCM app, it is so cumbersome and lengthy that I wonder if it’s preferable to do literally anything else besides use this app. Does FCM want me to miss my flight because of this anti- efficient/ fast/ easy/ sensible log-in process? I honestly think so. No travel agency makes it this difficult to access info on a phone app— I wonder the # of people who have missed their flights and bookings because of this horrible user experience. I only suffer through FCM’s services (is this even called a service if it’s so hard to use?) because I have to for work. But even then, I try accessing this app as little as possible because it is just too difficult for logging in. FCM app programmers— if the goal was to stop people from wanting to use your app, A+ on a job well done.

Use single sign on and everyone I leave the app I get logged back out. It has gotten to the point where the website forces me into this app and it is not usable. Deleting and going web only until it improves.

I love this app! The FCM chat function is a life saver and saves me from standing in a line to get on another flight. Their customer service is five stars! I love the intel on cities that I’m traveling too and very easy to check in to flights.

The app works less than a third of the time I try to use it. Often says its an unrecognized email and I cant login. I have to delete the app and reinstall it and then buttons wont work to make a selection so you can only get so far before ending in frustration (and no reservations). The only option is to call and face a lengthy hold time for an expensive call for someone to make a simple car rental or flight reservation for you (we have to use FCM for company travel or I would book elsewhere). A travel app that almost never works from a mobile phone is useless, 1 star is too high but it wouldn't let me pick 0.

My email is no longer recognized. Every time I want to use the app it is painful process to log in. Please let us create a password and use face recognition to sign in. I have the app 2 stars because when I can use it, it’s great data. Right now I need a specific British Airways confirmation that is only found in the app, and not my email receipts and confirmations. It’s so frustrating not to be able to access the app! Please fix so I can log in again!