FireAngel Connected

Why do you need to take so many personal details to set it up? If you don’t need it for a specific use you shouldn’t take it, otherwise it is in breach of GDPR. Address and phone number should be optional. Setup was convoluted and not well explained. The red light on the gateway takes ages to light up. If you search for it before that, it says device not found. Then you have to start over and type the whole MAC address again. Even when it did turn red it still failed and had to start again. Maybe add a QR code or scan using the camera feature. Or at the very least, remember the last MAC code you typed! The YouTube videos are too long. Should be quick and to the point of the step you are at. Little circular network button on the devices needs an icon adding or something, it wasn’t very clear from the instructions. Once finally connected there’s an option to add a location to a device but no way of telling them apart. You can’t make a sound or flash a light to locate the individual device (not that I’ve found anyway). Doesn’t seem to be a way of removing an individual device. No battery level indicator. Maybe you should invest in some user testing and make some UX improvements. The 5 second window is a strange decision. How about people with reduced mobility? A better option would be to hold to start mode and press again to cancel. Had high hopes but very disappointing. Hopefully they work if and when they are needed but it’s not a great first impression. I have lots of smart devices and these are by far the least user friendly. Bugs: 1) Updating the location on a device doesn’t update the location on the recent events. 2) When on some screens like test network and sound test, the home and navigation buttons don’t work. Hopefully you can address some of these issues in an update and I will revise my rating

Tried to register but keeps asking to put password in after supposedly been registered and then doesn’t recognise it after email confirmation of registration.

So I bought a set of devices including Gateway in January 2024. Replacing my old fire angel set up which did not have any app connectivity et cetera. I read the reviews before downloading the app, but I thought I would try anyway. In short, I worked perfectly for me with the exact exception of my device not getting Internet connection which turned out to be my firewall. However, a quick call to customer services through the app number resolved this in about five minutes. The app after a set up works perfectly well as well. My only comment would be that you need to have a little bit of understanding to go through and watch the YouTube video. The video does explain better than the instructions I feel.

I have installed this app on my iPad and it finds ALL my devices. However, trying to have the system test activate the alarms and get them to produce a sound seems IMPOSSIBLE. Every device on the system HAS been recognised by the app. NONE of the actual alarms will produce a sound when requested to do so via the app. They only do so by pressing a physical button on each alarm or by activation via the remote control unit. In my humble opinion the app IS NOT FIT FOR PURPOSE as you CANNOT initiate a sound test via it. Also the GATEWAY is the UNLY device that’s status is transmitted via email. This only happens if the system loses power. From a health and safety perspective, this app CANNOT test the whole installed system as it ONLY shows a list of the devices that are on the network. I have been using this app since I installed my alarm system. I recently uninstalled, then re-downloaded and re-installed the app hoping that by doing this I could get the system to do a sound test. IT DIDN’T WORK. I have alarms that are interlinked and are sounding a warning but no indication of what is causing the beeping is being shown on the app at all.

I was concerned by the comments on the App so gave FireAngel a call on their support line to ensure that the App was still being supported. Call was queued and after 5 mins was answered by an UK agent. I was assured the App was still supported. During the sign up, I did encounter the ‘Unable to save’ issue on the first screen - the App seems to be fussy about the postcode which I had to enter in lowercase with no spaces before I could proceed with the save. Once I was past that the rest went according to the setup video and was straightforward. App does what I want: notifications on the phone when an alarm is detected and record of all events in a log.

Bought the Fireangel Gateway and Control Panel to connect to my alarms. I can’t even pass the registration page as the App doesn’t work. It doesn’t even work at that stage so why should I trust? Waste!

Can’t login. Absolutely rubbish.

The save button was dead, after divulging way more of my personal details than I wanted to. Why exactly do you need my 'phone number and full address for me to connect MY devices to MY network and control them from MY 'phone? If the app does what it says it does, I shouldn't need outside interference or oversight. But, as I say, the save button lights up when you tap it and nothing changes. So I didn't get to read the terribly boring legal agreement I was promised would come next. In the old days, you used to install something and use it straight away. Nowadays you have to go through hoops and the company owns your soul. If you can get the app to work, that is.

Unable to Register on the app. Email verified but can’t get any further than putting details in. A bit of a shame as in theory a good idea.

The app keeps freezing and no response after I enter all my details for my account registration. I can't even use it! Please fix it as soon as possible!