4.29 out of 5
86 ratings in United States
I’ve been with Firefly for my primary care for a few years now. They’ve been nothing short of incredible. Always responsive, caring, and going the extra mile. Would 1000% recommend to anyone looking for virtual, “whole person” primary care.
What they meant to say was “almost 24/7 coverage”. Went downstairs with my broken body aching to get my insurance ID card to upload to the app, and then tried to get in touch via chat through the app because I have COVID and it said their offices were closed. For emergencies, it directed me to 911. Deleted account. Moving on.
I've been a patient for over a year and have yet to uncover an avenue to actual care. Now the app is demanding a response to a highly invasive racial profiling query before allowing access to the dashboard or any of my personal data. Looks like it's time to find a new provider
Best experience I’ve had with any provider! They’re easy to talk to, easy to interact with, and you can tell they actually care about your well-being.
The Firefly team was incredibly nice in my two+ years with the practice. I loved being able to do virtual visits with no commute or waiting room when I had an easy to solve problem or question. They were responsive to text messages and always kind and compassionate. Prospective patients should be aware that their virtual model means they outsource any labs. I found quest diagnostics to be ok for blood work but they messed up other labs and were inconvenient in terms of location for me and have no phone number to call if you have questions. I found it difficult to get timely appointments with my primary care doctor. The lack of physical location meant that testing that couldn’t be done by Quest required referrals to specialists that add time and complexity. I had an ongoing health issue that was tackled in a linear fashion that added weeks to the process because we tried one thing after another instead of testing for multiple issues right away. I ended up switching practices and my nee doctor ordered a SIBO test to be overnighted to my house instead of having me wait weeks to see a GI specialist and I am finally on the road to recovery after a positive test result came back. I expect that Firefly will continue to evolve their services to better utilize at home testing options and have faster referrals and a network of specialists since they closed their watertown location and went fully virtual, but I encourage patients to think about whether a virtual practice that outsources everything is the best fit for them. They are great people working to advance the way we use technology for medical care but there are some things that would be much more easily addressed in person.
Simply amazing. Great app, great doctors. I am a doctor and this is truly how healthcare should be. Hard to imagine ever going back to the antiquated traditional model.
Great app and terrific practitioners who are always at the ready to engage. “Welcome to the future, Mr. Bond.” Firefly Health is the best.
The best!
It’s been hard to make time for dr visits. Found Firefly to be convenient and a better experience than I expected. So far so good.
Very easy to navigate
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