FirstCry Baby & Kids products online shopping App is now available on iPhone & iPad. Trusted by over 20 Lakh Customers, Download for FREE it today.! Plus, FREE shipping on orders Rs499+.
What we are:
· We are Asia's Largest Online Portal for Baby and Kids Products.
· We have over 2 Lakh Baby & Kids Products from 2 Thousand top International and Indian brands like Mattel, Ben10, Pigeon, Funskool, Hotwheels, Nuby, Farlin, Medela, Pampers, Disney, Barbie, Gerber, Fisher Price, Mee Mee and so on. .
· We have more than 2 Million + happy customers who rely on FirstCry assorted, handpicked collection for their baby needs.
FirstCry.com is the fast, easy (and fun!) way to get everything your baby needs delivered at lightning speed.
With the FirstCry.com iPhone app you get:
· SHOP ANYWHERE, ANYTIME: Shop tens-of-thousands of items using your mobile phone for anytime, anywhere access to your favourite high quality brands and products.
· FASTER DELIVERY OPTIONS: For select products and pin codes FirstCry now offers “Next Day Delivery Service*”. Under this service orders placed before 6 PM will be delivered the next business day and orders placed after 6 PM will be delivered the day after.
* Please see product detail pages for estimated delivery times.
· FIND STUFF FAST: Shop for diapers, wipes, formula, clothing & more in seconds.
· VIEW BIG PICTURES: View large product images in all its glory. We ensure that the product is captured from every angle so you do not miss a thing.
· SHORTLIST: Use Shortlist to save your favourite products as you browse the site and that too with just a tap.
· PRODUCT MEASUREMENTS: Yes we really do!!! We measure each and every cloth, shoe product in our warehouse to ensure no confusion is left in a parent's mind while buying the product.
· ZERO RISK BUY: Here at FirstCry.com, customer satisfaction is our top priority. We make sure that you have a hassle free shopping experience. We will always ensure that we provide the top quality products to you, but in case of any issues, we have a Zero Risk return policy of up to 7 days and 100% refund. Shop with Confidence
· QUICK REORDER: Quick re-order will help you in reordering anything you’ve purchased in the past.
· PRODUCT REVIEWS: Don’t just take our word for it. Find out what other customers think before you buy.
In case of any queries, please visit
https://www.firstcry.com/contactus
By signing in to our app, you agree to our Terms and Conditions & Privacy Practices
https://www.firstcry.com/TermsofUse.aspx
https://www.firstcry.com/sppolicy.aspx
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Screenshots
User Rating
4.61 out of 5
1,578 ratings
in Australia
5 star
1,224
4 star
214
3 star
67
2 star
25
1 star
48
Ratings History
Reviews
Good but need to do better
I have been a FC customer for the past 2 n half years and have liked it for most parts.
But, Recently i was looking to order a product for my toddler and re-activated the club membership as it was offering a better price reduced to the MRP. After getting the club membership and While i tried to order, that wasnt the case! I still paid the price that i would have before getting the membership. I dont see the difference and i wasnt able to get help using the so called chatbot they have.
App experience
This platform has quite a lovely stuff to choose from but after I keep them in my wishlist. In less then a minute it’s gone from the wishlist! That is very frustrating. Need to work on that feature to make the customer experience more satisfying.
Shopping from Abroad
First fry made my shopping very easy while I was sitting outside India. There are variety of things and on reasonable price. Delivery was also very fast. Love to shop with them again.
Worst customer service
Worst customer service. No refund team, no contact detail. Frustrating services
Customer service is not good and not allowing to publish negative reviews on their website
I have purchased baby daipers and firstcry delivered me baby pants, and they have refused to return the product because according to their product description it was correct product but according to their product images product was wrong. It was first cry mistake that they have misleading product and they accepted their mistake, however, instead of returning product or giving any customer benefits, they just simply said they can’t do anything. Not in the favour of customer. Also, I have provided reviews on that product, they haven’t published my review there.
Simplicity is lacking
1. Way too many buttons and clicks. Not a very robust design
2. Option to apply discount is hidden down so there are chances customers might incur losses.
3. Order management and app doesn’t seem to go hand in hand. Order doesn’t get updated even after 4 days.
4. Multiple tracking options. None of them works.
5. App and delivery partners website are not synced. No accurate delivery tracking is possible.
6. An unnecessary parenting app is added which could have done far better and optimised way.
7. The only good thing about this app is that u get good buying options but that’s on inventory not app design.
8. There are around 7 or 8 more issues but it’s too much to write and waste my time.
View cart needs to be fixed
Your in shopping cart, you click on a product already added to cart to view it and then click on the cart icon again to get back to the cart page, all product quantities are doubled. You have to manually change them every time before checkout. It’s very annoying and surprising your e-commerce funnel is so flawed. You haven’t fixed in the last month I’ve been using this website.
Worst service
Not deliver fast
Last time I lost 2500product becoz only dispatched it showed and not deliver even after one week dispatch
Worst app
Nt at all recommended
unnecessary charges applicable .
Tax amount added during check out
While paying tax for the products listed in Fisrstcry is not optional, why it is not included in the price shown in product listing? If the tax is added based on shipping location, why don’t you collect the shipping address at the beginning itself and show us the all inclusive price?
I see there could be two reasons.
1. You provide option to evade tax during the check out process against a secret coupon code.
2. You try to show lower price to trick the customer and add the tax part during check out as we would have spent too much time selecting the product and would not want to cancel the checkout at that moment for the additional amount added.
Whatever be the reason, it’s an attempt to cheat the ITD or the customer.
