Fit19

The new update doesn’t have an option to save my pass to the Apple wallet for easy access to check in. Why was this option taken away?

I have rest my password. Enter in info and it says its loading “branding” and then kicks me back to sign in screen.

Tried to log in with new username and password and just will not work. Obviously a problem with the maintenance of this app.

I get error unable to reset password because of wifi. My phone works everywhere else but this app

The staff is very friendly compared to most gyms, its clean & has fun classes

I put it my login and it loads to the next screen “downloading system branding” and then takes me back home? :( and theres no customer service phone number or email so who do i ask for help?? 😭 anyone else having this issue still?

I downloaded and created password. Then I answered all the questions required to enter the app and start to look at class schedule so I can book classes. There are no descriptions of any of the classes available. I leave the app and try googling class descriptions but don’t find the info I need. When I go back to the app it crashes. I reopen it and it asks me to log in but tells me my log-in info is incorrect and I should recheck. I repeat log-in. No joy. I try deleting the app and resetting password. Same story. I do this three times, and still no joy. It won’t recognize my log-in credentials, so I can’t get into the app. Complete waste of time

When trying to add card, it says “could not add card. Try again later, or contact your card issuer for more information”.

No matter how many times I reset the password, it says it is wrong.

I used to be able to chat with my trainer but recently the chat text box disappeared. I wonder if this is happening to other members as well.