Floré

This company charged me in May for a microbiome analysis and report. It is now August and I have not received it. This company is a scam. Do not give these people your credit card company. They are continuing to charge me more money. Going to file consumer protection complaint.

I wrote a submission after rating my results so far. I chose “poorly” and described why. The only way I could click the submit button was by clicking in the subject box and finally the keyboard disappeared. That page needs a keyboard minimizer button at the bottom or the submit button needs to be moved to the top of the page if the keyboard isn’t going to minimize. Maybe put the app through better UX design.

Poorly run. You are required to have a separate login for the app and the website. I filled out a form for customer service and never received a callback or email. Placed my custom order in mid February and haven’t gotten any updates on my sample or received any product. Thumbs down.

This product literally saved my sanity. My son had chronic constipation for years and we did everything possible to heal his gut. We even went to countless specialists. I gave Flore’ a shot and I am so thankful. We are three years in our journey and we will never look back. This company gave my son his life back. That sounds overboard but it’s the truth. I am forever grateful.

The app is broken

Since this is a review for the app, I’ll focus on that. The products from Floré are wonderful, but the app is annoying when inputting initial information. The kit ID fields were filled with an example ID number that you have to delete one at a time, and on each deletion the cursor automatically reverts to the previous field so I had to input my ID several times to make sure it was correct because it kept jumping back to the last field. The scan QR code function for the ID did not work, but that would’ve been easier. When registering, I couldn’t input a date. It made me select from a scrolling wheel, and after trying it a few ways I couldn’t input the correct day for the date, so I just had to go with the current day. These were super annoying setup issues that, for an $80 monthly subscription felt lacking in quality control and bug fixes.

Crashes after latest update.

App won’t allow us to register by using the qrc or manual entry

Very difficult to navigate through and unable to put my full address in there before it goes to a country code don’t know what that means I’ve asked for it.

Kit was easy to use. Very excited to start my customized probiotics!