FortiFone

This app… my goodness! Its so bad when it comes to actual connectivity and useful ability. There are way better options in this market than fortifone. If your company is thinking about using this app have them read this review… If you want to deal with phone calls failing get this app If you want to deal with setups that dont work for 3 weeks leading up until the entire company signs up for the app, this app is for you If you love. pain get this app Have a great day fortifone

This app is great when it works. Allows our people to work from home or on the road and still make and take calls like they’re in the office. Seems like every single time there’s an app update it breaks inbound calling to the app. About a week ago after the app update inbound calling to the app stopped working yet again. I also updated our FortiVoice to the latest version and it still doesn’t work. Please, please, please stop breaking this app, seriously. People use this for business operations. The FortiVoice logs show the push notifications being sent successfully, but the app never rings.

Phone won’t ring on incoming calls and support link on app leads to customer support with no ability to assist with the app. ???

No ability for end user to schedule the app on or off. Hourly employees cannot use this app otherwise we have to compensate them for the calls received. If they hit DND they have to remember to turn off DND, which causes issues of not being able to reach them.

Currently, incoming calls are silent. You have to call back to get any audio. I believe this started happening since the most recent iOS update.

I am running FortiVoice behind a Fortigate. When I make calls the call is picked up. However I cannot hear them and they cannot hear me.

For instance... I answer a call from another extension and the microphone doesn't work. Other party says they can't hear me. Press the mute button... The unmute and now the microphone is working. Just one of too many bugs I'm dealing with. Most users can even sign in on their phone.

Now I can have an extension created for my iPhone and receive my work calls without giving out my personal phone number.