FreshLime

FreshLime—Convenient Customer Interaction
It can be difficult for local businesses to be available whenever & however customers are looking to interact. Establish trust, be the first to respond to leads & customers, and deepen your customer relationships with FreshLime.

MESSAGE CENTER
Be the first to respond whenever and however customers want to interact. Message center lets you interact with customers through Text Messaging, WebChat, Google Business Messages, & more.

REVIEWS & FEEDBACK
Ensure your brand is trusted online so leads will reach out when they need you. Turn existing customers into advocates by inviting them to share their amazing experiences with your business.

APP FEATURES
• Business Texting
• WebChat
• Google Business Messages
• Review Requests
• Reply to Reviews
• Google Reviews
• Facebook Reviews
• Customer Feedback
• Connect Google My Business
• Connect Facebook Business Page
• New Lead App Notifications
• Textable Phone Number
• Login/Signup with Google, Facebook, Apple ID, & Email

WHAT’S NEW
New ways to interact with customers:
• Send text messages to contacts from previous conversations in Message Center, from your phone, or by adding their contact information, and see your new contact in Contact Center after the message is sent.
• See clickable links and shared image links as a hyperlink or preview from incoming SMS text messages and Google My Business Messages.
• Now you can see other team members who have replied on a conversation.

Easier than ever to manage contacts:
• Improved contact matching reduces the number of duplicate contacts in the Contact Center.

Permission Notice
• Contacts: Needed to auto-complete contact name, phone, and email when selecting a contact for a new SMS text message to Customers stored in your device.