GlassesUSA.com

My glasses came in an empty flimsy looking package. I call customer service, just a robot, head to live chat, also a robot. Nothing back from the team after asking me to wait 2 days to get an email regarding a reproduction of my order. I followed up and pretty much just said "we're working on it" but didnt actually fix anything

I’ve used glasses USA a couple times within the past 4-5 years. Never had a problem with their shipping or prescription. But don’t buy the warranty as it is a complete waste of your money and time. I got scratches in my glasses and when I sent it out, I gave them the tracking number so they can process my exchange but they went completely MIA on me. I’ve tried multiple agents on their live chat and tried to email customer care but keep getting automated emails that a customer care member will reach out to me with a ticker number. It’s been 3 weeks since I sent my tracking number and 2 weeks since my glasses got delivered. All the live agents had told me they’ll put my issue as a top priority with the returns team and yet a single returns member has bothered to reach out via email. I’ll keep buying glasses from them since they have good deals but never again will I purchase their warranty since I’ve been getting screwed over for far too long.

I have not received my glasses yet but the process was so easy!! Hopefully they will be as perfect as the ordering process.

It quick and easy Glasses are at a affordable price -GSM2 Eric “easy””Haynes-

Super frustrating I tried for an hour to scan my glasses to get the Rx and it still

I went in to an eye doctor randomly to ask if they could read my prescription as I didn’t know what it was. The office said it couldn’t. Went online and found this app. They got the prescription right and I got a nice pair of glasses for about 40 bucks that I only use when I drive. Very impressed to find another way to live my life using online services.

Terrible customer service took a month for me to get my store credit. Hopefully it doesn’t take a month for these to get. We’ll see never use this website again only using it because I had Store credit

The cost and time it takes to get glasses is always delayed.

Tried like 5 times to scan my glasses, doesn’t work at all!

I’ve tried multiple times and the email link for the login will not work.