Bad design
I use this app to report road problems which are neverending in Colorado Springs. The biggest problem is the pin you have to drag a certain way to the location. The user is forced to drag the pin from a downtown location - it takes multiple steps of dragging, adjusting the map, dragging the pin, adjusting the map and so on before the pin is at the correct location. App users have to be able to just drop a pin at the location and be done with it! Unless it’s a pothole one wants to report it’s often time consuming to dig down to the correct action.