GotoBus – Online Bus Tickets

I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen. The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.

Rude Customer Service which is the Norm…Agent Tried to Charge me 1.00 to print up my E Ticket which wasn’t mention in the agreement…I’m seeing the last minute walk in are paying 25.00 for the same fare when I’d paid 40.00 for mine…That’s unfair…Reading light and Charger doesn’t work…Bus Operator Operation is horrible he’s Driving like if a Car not a Bus…. And that’s coming from a experienced Coach Operator!

Fourth time it charge me without giving me a ticket.

WIFI PASSWORD SHOULD BE IN THE APP OR IN THE TICKET WHEN YOU PURCHASE YOUR TRIP!!!

First time taking this bus. They say to arrive 20 minutes early but the bus didn’t even arrive until after the advertised departure time. Then the email says to bring a printed copy of the email as the ticket but other people had electronic tickets on their phones (like one would expect). The driver was noticeably annoyed when I showed him the printed email. He didn’t help load the bags and didn’t even close the baggage compartment door - I had to. Somewhere along the way the bus started getting colder. When I asked the driver to turn on the heat, he couldn’t reach or even see the climate controls, and his window was part way open. We froze until the next stop and discovered that the driver didn’t even know how to operate the climate controls, turning the air conditioning on (in the winter). The bathroom didn’t have any toilet paper and no one warned us to bring any. Lastly, I downloaded the app to try and get the electronic tickets and it kept giving me error messages even though I had just created my account. We’re stuck on this system until we return but will not take this bus system anymore. You get what you pay for.

So far so good

I don't get a check to my e-mail anymore, the money is written off and the check doesn't come

I couldn’t retrieve my eticket because the system was down and the bus left me.

Lost my entire bag

I Use Them From Ny-SC. Very efficient and Fast 💨 Thank You GoToBus