GrubMarket

I’ve been using this service for years. Delivery is fast, produce is excellent, as are specialty items. If I have an issue it’s resolved immediately.

Their veggies and fruits are very bad quality. I had ordered from them numerous time and I often had to asked for refund due to rotten produce. Now, their customer service just ignored my refund request. Don’t waste your money on them!!!!

The merchant offer a promote code, but dishonor on it. They cancel my order without any reason.

The company needs test app before releasing. It’s hard to add credit card for 1st time checkout. e.g. after add card number, there is buggy to enter expiration date. I close and reopen the app 5 times, and finally it works to allow me to pay the order. The shopping cart button on the top-right cornet often lost response, need restart app repeatedly. I am using iOS 14.3. I personally just want to test shopping experience, thus tried so many times to place the order. I think normal new customer won’t give a new app so much chance.

App keeps crashing while trying to update phone number on profile

Veggies and fruits are good! But never never buy meat & seafood! My first order had a sablefish that past the best before date for over a year! I was shocked to see the package written BB 01/31/19, however what’s even more unbelievable is that the beef chuck roast in my second order was packed on May 29, 2018, oh my it was 2 years ago! And the package for both the fish and the beef were just simple, not vacuum packed ( because I heard that meat packed in that way might last longer)...Anyway, I will definitely not risk myself eating them, especially at such a special time when strong immune system is so important to keep Covid-19 away. I emailed the customer service but 3 days have been past till now, NO REPLY.

1. App is not user friendly - When you scroll down the catagories list from All to Produce. The keyboard keeps up and not let you hide it. So when you try to see their selection. The keyboard is cover up half your screen. 2. Edit / cancel order your cart after ordered is not possible. -You can edit your order but there is no confirm/ submit button. Neither cancel your order. 3. NO CS and Miserable delivery - I had my first order and it delivered 2 days late. Noone will let you know your delivery window or call/text ahead even they could not make it. Theres no operator only VM. Noone return your call, emails.

I placed an order on Mar 17 to be delivered on Apr 3. Now it is 10:08p.m. Apr 6 and my delivery is still no where. Sent emails but no response after four days, tried to call customer service multiple times, always got directed to voicemail. Every online grocery delivery requires at least a week ahead now due to the increasing volume during this COVID period. Our family has been living with no veggies or fruits for four days, all thanks to this app.

I downloaded the app on a whim, but I am so glad I did! For a while now I have wanted to eat healthier but felt like the produce I bought was expensive and went bad fast. GrubMarket changed that for me. Now I receive a weekly shipment of farm fresh & organic produce with a difference I can taste! Seriously, who knew peaches could taste that good? They are able to offer premium produce at lower prices because they work directly with local farmers and eliminate overhead & middlemen which jack up the prices. Amazing!

Very convenient and easy to use，and they have lots of stuff that you can't find anywhere else。The food was awesome ，I don't need to go out to get food。Provide good quality daily fresh food。I love GrubMarket!