HEBFCU Mobile Banking

Porque es mi Banco oficial aún cuando no hay una sucursal en Midland Texas

I have been with H‑E‑B credit union for many years and have always had great service and prompt attention to any matter that comes up GusG87

The app is great and really convenient when it works, I’ve not really had issues before. Recently I had to get a new phone but I kept my number. When I re-download the app and tried to login and go through security steps the mobile app double dials the country code on my number making useless and unable to reach me, this doesn’t happen with the web-based website though

Every time I hit the more button on the bottom right, the app kicks me out

HEBFU is probably one of the worst banks ive ever used. Their answer to every problem is freezing your account. I will be changing banks from them. This app is supposed to be helpful and it just caused them to freeze my account on a friday night saying they wont have a representative to unfreeze my account til monday morning. I work at a job 8-5:30 where i cannot use my phone and they are very strict. All of this is absolutely crap. All because of heb’s crap policies. Do not bank with heb and do not use this app. This app froze my account for no reason and the bank is prolonging it. My hard earned money isn’t accessible and idk when I’ll be able to access it again.

selecting bill pay causes app to crash

App load times not very good Friday-Sunday no description of purchases They don’t know much about zelle I have a problem as I changed my number and the app wants to text my old number to verify, called for help which you can never get the same day or on weekends and got an it’s new I’ll call you back with an answer that I never got. I’m still waiting by the way!The answering service is useless they can’t help you with a lot of issues. I only continue to endure them because I’m too lazy to go somewhere else and set up a new account. But that day is surely coming! The only benefit I see is if you need your mo eu faster, you usually get your check deposited Wednesday evenings. Save yourself a headache bank somewhere else.

Don’t have Zelle yet. Difficult to update profile info. Bill pay is a horrible experience. UI is from 2008.

My pleasure to speak to my representatives because they are very helpful and they are very happy to work with me. Thank you very much.

HEBFCU app horrible, Friday afternoon all the way til Monday morning no transactions will show up so you don’t know how much you are spending until Monday afternoon when all the transactions kick in.