Here2Talk

Every time I have tried to connect I have found a massive lack of empathy or understanding from whomever is answering the app. No options are given about what resources or support is available and I have twice now implicitly been told that the workers are unhappy to have to do their jobs, whatever that job might happen to be- it’s very vague. Who is getting paid to do this work and are there actually real accredited counsellors with degrees or..? Very unhappy that this is supposed to be a government run initiative, but also not surprised that they’d manage to create such a useless “initiative”

I don't know how I could cope without the support of counsellors from Here2Talk. I'm very grateful for the availability of this service.

The app itself is fine, and when I call for support the initial greeter is always extremely polite. However, I would absolutely not recommend relying on this in crisis. I’ve called in multiple times for support and have been put on a callback list every time, but they never call. Maybe I just have horrible luck, but if you need support don’t rely on this app. (I’m sure it’s due to staffing and I genuinely have every sympathy, but I still wouldn’t recommend this app. )

When I press “Start Chat” it doesn’t start the chat.

Good app good people