AppTail

Hiver for Outlook

Published by: Grexit

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Description

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, services@ seamlessly and on-the-go.
- Shared Inboxes: Manage shared inboxes like support@, services@
- Email Assignments: Turn emails into actionable tasks and delegate them to your team members
- Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed
- Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions
- Reply on Conversations: Send personalized responses to customers using your email address or other aliases
- Notification Center: Keep track of all your tasks in one place, mark notifications read/unread
- Push and In-app Notifications: Get real-time alerts for email assignment, @mentions, CSAT, SLA violations and new conversations in your shared mailboxes

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