Hostaway is a scam
I tried hostaway to manage 6 different properties, it was a disaster. Their support service is terrible. The app is terrible. Overall I ended up losing money instead of making it. Don’t fall for their scam like I did.
Hostaway Channel Manager
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Description
Hostaway is the all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, and more. Supercharge profitability and increase occupancy through dynamic pricing and your own direct booking website.
The mobile app gives you and your staff the ability to manage all your reservations, guests, and tasks across all your properties, across all connected channels.
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The mobile app gives you and your staff the ability to manage all your reservations, guests, and tasks across all your properties, across all connected channels.
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User Rating
3.88 out of 5
8 ratings in Mexico
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Reviews
A Cancellation Nightmare
I recently tried to cancel my subscription with Hostaway and I have to say, it was a frustrating and tedious process. The option to cancel was not readily available on their website, and the customer service experience was not much better. I had to wait on hold for a long time just to speak to someone and then was transferred multiple times before finally reaching a "cancellation specialist." The process to cancel required me to fill out a form and email it back to the company, but after doing so, I did not receive any response for over a week. When I finally called back, I was informed that my email had not been received and I had to go through the process again. Overall, the experience of trying to cancel my Hostaway subscription was incredibly annoying and time-consuming. I would not recommend this software to anyone who values their time and convenience. The lack of transparency and ease of use in their cancellation process is unacceptable.
Don’t use this
I recently tried to cancel my subscription with Hostaway and I have to say, it was a frustrating and tedious process. The option to cancel was not readily available on their website, and the customer service experience was not much better. I had to wait on hold for a long time just to speak to someone and then was transferred multiple times before finally reaching a "cancellation specialist." The process to cancel required me to fill out a form and email it back to the company, but after doing so, I did not receive any response for over a week. When I finally called back, I was informed that my email had not been received and I had to go through the process again. Overall, the experience of trying to cancel my Hostaway subscription was incredibly annoying and time-consuming. I would not recommend this software to anyone who values their time and convenience. The lack of transparency and ease of use in their cancellation process is unacceptable.
GREAT PMS!
This PMS has great features and great customer support. Agents able for a call 24/7, rapid response. Great features such as tasks and inbox and made integration with channels super easy. The best one by far. 100% recommended
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App Info
- Category
- Travel
- Publisher
- Hostaway Oy
- Languages
- English, Dutch, French, Italian, Portuguese, Spanish
- Recent version
- 1.13.1 (14 hours ago )
- Released on
- May 26, 2017 (7 years ago )
- Also available in
- United States, Canada, United Kingdom, Australia, Spain, Mexico, Italy, United Arab Emirates, New Zealand, Greece, France, Netherlands, Philippines, Romania, Ukraine, Brazil, Belgium, Poland, Russia, Ireland, Argentina, Finland, Belarus, Denmark, Czechia, Switzerland, Saudi Arabia, Peru, Pakistan, Colombia, Portugal, Chile, Norway, Sweden, Singapore, Thailand, Turkey, Taiwan, Austria, South Africa, Germany, Nigeria, Malaysia, Dominican Republic, Lebanon, Kuwait, South Korea, Japan, Algeria, Israel, Ecuador, Indonesia, Hungary, Hong Kong, Egypt, Kazakhstan
- Last updated
- 1 week ago