HuLaJ

I used this app sometime time ago using these scooters in Krakow. After the update I lost my account and some credit on it. Polish phone number is now required that wasn’t needed before.

Tells me ‘user does not exist’ when trying to create an account and accept the privacy policy.

At the end of my first journey the app would not let me “lock and bill”, as it said “data does not exist”. I also couldn’t simply lock the scooter, as I had “reached unlock limit”. As I write this the scooter is STILL stuck, and the app is still counting me and charging me. The trip was only 10 minutes but it will try to charge me for far longer. Terrible.

For me and my girlfriend the app seemed to work perfectly, we did stumble at first trying to revive the activation code for the account unlocking but figured out that the area code was wrong and that’s why it wouldn’t send (+44 England). Price is very fair and they are seriously enjoyable, we were facing a 30min wall back to the hotel in the rain but had a 10min fun ride instead. We have used them all 3 days of our holiday and would use them again if we come back.

App worked for me, great prices and so much fun to explore the city on these scooters!

Doesn’t work

Riding along the whole vistula bank in krakow takes maybe 5zl, and the minimum topup is 25zl.

I wanted to rate this app as 0 star. After having a shocking experience in Krakow and contacting customer service in regards to the issue and my money that was still on the account they didn’t even bother to respond to my message.

Zostawilam hulajnoge w dobrym miejscu, zakonczylam przejazd i mialam juz mozliwosc zeskanowania nowej, a pomimo tego ze przejechalam trase na ok 3 minuty to pobralo calą kwotę

3 min jazdy 2 hulajnogi 25zl naprawdę bez przesady