Hurb - Hotels & Resorts

That’s scam guys

Comprei em 2021 uma viagem para punta cana, para ser realizada em 2023. Na oferta estava escrito: primeiro semestre de 2023 (março a junho) e segundo semestre de 2023 ( agosto a novembro.) Preenchi no formulário as minhas opções de datas, primeiro todas em maio, foram negadas. Após isso preenchi datas em junho, novamente todas negadas. Fui falar com o suporte e me disseram que não tem NENHUMA data disponível no primeiro semestre!!!! Se não tem datas disponíveis não deveria estar anunciado como tal. Moro nos Estados Unidos e minha única disponibilidade era viajar de 4/03/23 a 15/08/23, estarei esse período no Brasil e dentro desses mais de 3 MESES eles não tem NENHUMA DATA DISPONÍVEL. Decepção total. No final a atendente me deu a opção de cancelar, porém como comprei a viagem com créditos de uma viagem cancelada por eles devido a pandemia, os créditos que seriam retornados já estariam vencidos. NÃO QUERO CRÉDITOS VENCIDOS, QUETO O REEMBOLSO TOTAL NO MEU CARTÃO. Não quero cancelar a viagem, terei que cancela-la porque o hotel hurbano não tem NENHUMA opção de data dentro dos 3 MESES que posso viajar. Um absurdo total, total desprezo com o cliente, nunca compre com eles, são uma fraude!! Se não vou acertado irei perder mais de 5 MIL REAIS.

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Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH??????? I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else

The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs. Also this is not in English. And no customer service. DO NOT BUY ANYTHING FROM HERE

The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.

I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case.. I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this

** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.

I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.

Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.