Infor SyteLine Service

Crashes. Sync errors. And that’s just when it’s not working. When it is working the interface is awful. Nothing is intuitive. Nothing makes sense.

Takes forever to sync. Constantly crashes. Notifications work 1/10 times. Have to sign in multiple times for it to even open, at least once an hour. Overall super buggy and unusable half the time.

Fully able to do the range of activities in the field, and the CSI Dev team continues to add more features as we go on. Sync is much improved, and we can use UETs now. Only reason to dock a star is that two of the releases have broken features in synchronization, when we can’t run transactions consistently it’s hard on our service fleet and coordinators. Worlds better still than the excel sheet it replaced.

Whatever you do, NEVER click “Clear Local Database. It will break it every time. Have to rest the phone and reinstall the OS to recover. I agonized over this three times to see if it is repeatable. Happens every time. Stays stuck in a constant state of “Initializing...Please wait”. Or, you get various random errors that make no sense. Android app works better. Also seems unreasonable to require pricing to show on the Work Order. Should be a show/hide checkbox for whether or not you want pricing to show.

There are times where i have spent over 30 minutes writing up paper work only for the mobil app to crash and i lose everything.

We were surprised with the depth of this field service app that is for infor CSI. We have increased our speed to invoice with onsite mobile signoff, used the gps feature to creat optimal routes, and ensured our inventory on truck is right sized. Great product and the best we found that is integrated to comprehensive ERP