InsideTracker

I’ve tried Function, Superpower, and InsideTracker. Of the three, InsideTracker is easily the best for longevity/optimization. Analysis is highly personalized. The others are surprisingly generic. InsideTracker’s “Healthspan” categories make interpretation easy, and uncovered a sleep issue the others missed - super important for recovery. This is the sort of insight that makes the cost worthwhile for me. Also, the others had a lot of unexpected extra charges for things I didn’t really need or could get from my PCP/covered by insurance. For InsideTracker, I also discovered that I can upload results from my PCP. A+

Great concept but app is just full of bugs and seemingly archaic

I’ve been using the app for around 18 months. I think I’ve used most of the features, but decided I’d like more nutrition information. Attempting to enter foods and supplements not the app is cumbersome at best and nonworking at worst. Scanning an item or barcode returns only wrong items, heats up phone until it shuts down and wastes battery life terribly. I could watch the battery drop rapidly from 50 to 42 to 30%, etc. while returning only invalid results. Adding the items manually is not great. Though I would like the suggestions, I’m not sure I’ll use this long enough to receive results.

The “how to improve” tab says there’s no science backed recommendations at this time for every single category. The website shows them. But then on the website the learn tab sometimes says oops there’s an error, but the app shows it. The data is great, but for the cost of testing and the platform, you’d expect it to be error free for these basic functions.

I was saving a blood draw I bought because I had surgery and had a lot of blood draws I had to get, only to find out a purchase expires after 2 years. No refunds, just completely out of the money.

The website is a lot more robust. Don’t expect to have the same capability from the app.

For the price of the service the app needs a lot more time and investment. It feels like wrapper for web views and that simply performs horribly. A majority of the things I try to click on never load any of their content as far as recommendations or trying to get details on my results. The website works fine but don’t just press that into app form and expect it to fit the bill. The integration with HealthKit definitely needs work. It seems the only value it can consistently pull is my step count and hit or miss on workouts. I’ve yet to see it ever pull in sleep or any other data that is always available in the Health app on iOS. I’ve tried relaunching the app, reconnecting, and more with no progress getting it to read the values that come from my Garmin I wear regularly. At present the app is of no value to me because it simply never functions as it should any time I open it. The login screen is weird and you get stuck in a loop unable to dismiss the keyboard unless you’re inside a text field when you try. I initially enter username and pw then checked remember me only to be stuck without dismissing the keyboard so I couldn’t even hit the login button. These are just a few of the issues I’ve run into using the app for less than a week and maybe a handful of times at best.

The app is some poor web app that is buggy and unhelpful. Inside tracker the company lets tests you pay a lot of money for expire to pad their pockets. These are tests that costs hundreds of dollars each that have a 2 year date to redeem, and if you don’t redeem you are out of luck.

I’ve been an InsideTracker customer for over three years. The marketing and product teams are great. Offering monthly webinars on the science behind InsideTracker and how to use the app. My one complaint has to do with logging into the app. Recently, something changed and there are issues logging in. I’ve tried both logging in using userid/pswd and FaceId. More often than not, I encounter a situation where the login screen cycles continuously requiring me to close the app and try again. Other times, I check “keep me logged in” but it doesn’t do so. Once I’m in the app, things seem to work well. The information is great and actionable. I look forward to having the login issue fixed.

so far, not good. I’ve had a plan to the website and uploaded all my information months ago. just downloaded the app to connect my Apple Watch. The app is stuck in this loop, and no customer support in the weekend.