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Intelligent Service Management

ISM - Service Desk

Published by: ServiceAide

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Description

Service Desk app has been designed for Analysts and Self-service users.
Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.

Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction
Key benefits of Service Desk App are:
• Submit and view service requests and issues
• View the Service catalog
• Attach an image to a ticket
• Use the speech-to-text feature to enter text
• View existing filters created on the Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap

• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™

This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)
Intelligent Service Management™ app has been launched by ServiceAide™

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