Japan Travel - Smart Transit

Japan Travel seems to freeze on the splash screen and the only way I can get it to work again is by uninstalling and reinstalling the app which is inconvenient and frustrating.

This app is excellent in helping us to navigate through the complex transportation network in Japan. Fantastic!!!

Do not use this app to book tickets on the Shinkansen or other trains. They are hopeless. Multiple bookings I submitted and paid for came back as fully booked with refund being processed. So $600 down and no tickets for one journey, walked into the station, used the JR ticket machine and got tickets straight away for the journey they said was fully booked. Then on top of that, the booking that did work, when I printed the tickets, my wife and I were in separate seats 6 rows apart. Who does that? Absolute clowns, will never use them again. What a joke.

I purchased a 90 day subscription and able to log on on the web but no longer able to see my account on the app. I was able to see my account previously on the app, so why suddenly not working after update?

Has made making an itinerary with clear directions and accurate locations as well as travel durations very easy however it’s still buggy and doesn’t always work, I’ve had to restart the app many times because it gets stuck on something. When it works it’s fantastic but it doesn’t always work.

It always proposes Nozemi Shinkansen even when there is a JR one leaving at same time. It doesn’t even show them as alternative routes. We have a JR pass so Nozemi is extra cost. App should allow to specify we have JR Pass so appropriate routes are offered, with Nozemi as the alternative.

Just the most amazing app. I used it last year for the JR pass and will so again this year. As an older person, I love the simplicity and accuracy of the app. Thank you so much.

When trying to plan my trip, I found that I wanted to explore areas/neighbourhoods but the app doesn’t allow that, so adding that would be great. Also allowing us to add our own locations if they are not in the app would be good. Adding photos as well would be great, such as wanting to add your own map. Being able to remove transport when the location is in the same place, such as a castle inside a park and there being travel between the two options. Changing the date of things you’ve planned without having to start over, just moving the days.

This app is not intuitive. It’s a waste of money. I used google maps and it was free and 1000 x better

used this app last year on my first trip to Japan and it worked fine now features that used to be free you now have to pay subscription to use also search results don't give you the earliest train in the result and you can't see the timetable cause it forces you to subscribe have now switched to using Google maps instead