Kaseya Fusion

Clearly not much focus put on this app by kaseya. Like much of their software no focus on UX testing. First off if you say you use BMS and VSA and ITGlue you won’t get all 3. The ticket app just doesn’t work. Authentication issues. If you use Face ID you still have to go root out your 2 nd factor auth code. Pretty lame. Always seems like beta code that just checks a box for their today they have a mobile app so their competitors can’t say they don’t. Sad cause we customers pay a lot for nil functionality.

iPhone 14 pro max newest iOS not working.

Getting error “Response could not be serialized. Input data was nil or zero length.” Using iPhone with iOS 16

I could live with the problematic on-screen keyboard (Remote Desktop has a great one - try copying it). I could live with the regular lock ups of the remote session as all I had to do was flip to another app and back. Now when connecting to an agent using LiveConnect, all I get is “response could not be serialized”. I need to break out my laptop every time to assist a user which is a lot less convenient.

I use this almost daily when out in the field. I can manage all of my client machines from a single iPad or iPhone. I occasionally have an issue where it will lock up during a remote session, but simply disconnecting and reconnecting to the client makes it work again. Hopefully this will be addressed in future releases. Other than that tiny issue, I am completely satisfied with this application. It’s the perfect tool for any MSP.

Can we have a notifications option so that we can get notified when tickets come in or a client responds? This would make the app much better and more usable.

I’ve been using this app to access BMS for some time now. Works well enough. Now suddenly my app closes every time I open it. I’ve reinstalled twice to no good effect. What gives?

The latest update that just came put does not work for in latest iOS version. Just opens and then crashes!!!! Need to fix and release update asap!!!!

When are you planning on coming out with an update to this application? We have been using this application with our BSM and it is very, very limited at what we can do with this application on our mobile device. It almost appears this was just thrown together with very minimal features and published just so you could tell customers you have a mobile application that works with the software. What is the road map for this application?

I had no expectation and I was still let down. Another update, another lack of SSO for VSA. App is completely useless for clients using SSO for security.