I only chose one star because there was no zero star rating
I, as others have commented, can confirm that this app is terrible. I have signed up with my email, and done everything ONLY on my phone. I clicked the email link, which took me to the "switch application" confirmation, and I entered into the app. Well, wouldn't you know, it does NOT work. I guess it is my fault that two of us have bought this plan, using the same email address, and now it is trying to register the other person, not ME who is trying to make the claim. FAIL!!!!