Love2Laundry

I had decided to switch to Love2Laundry because my previous service provider started to wane in terms of quality. So far, glad I did. Quality of the laundry looks pristine. Collection and delivery worked flawlessly. Only recommendation I would give is, first, the need to update the app and make it a modern and slick interface, second, ensure the quality stays on top. Well done. Keep it up.

I was able To book certain times on the app but my pick up and drop off day were just changed without telling me so I tried to cancel and they just keep sending me long emails instead of giving me the refund. Avoid.

This app has been quietly driving me mad. Paid for VIP discounts (75 quid). Turns out the discount has to be applauded manually each time (they don’t tell you this) and the code is not on your account or membership area of the app. Nor, under discounts or loyalties. Complete farce. AVOID. AVOID. AVOID

The app is very poor, which makes you select the wrong services by mistake unintentionally. Customer service is not good and the cleaning itself is poor - I have been returned clothes with stains without any comment. I guess hoping I would not notice. Do not recommend at all.

Such a fantastic service compared to their competitors but just a terrible app 🤦🏼‍♀️.

Drivers make up their own pick up times It’s a THREE hour pick up window and they have missed that and had me waiting for over 4 hours. Will never use againn

Poor customer service who have not acted on the theft of expensive stud buttons from a dress shirt. Avoid

After using this service for a couple of months, i kept getting weird calls from one of the drivers. He verbally threatened me and was extremely racist. After blocking his number, he kept calling using a no caller id and continued trying to text me via whatsapp. The threats continued and I ended up calling the police. Privacy and phone number security is absolutely terrible.

App is a total scam. They charge for items not serviced and refuse to refund. Horrible experience. Do not download

Ironing full of creases, over priced for underwhelming service. Customer service abysmal - rude. They stole our large white laundry bag, promised to return it on numerous occasions. Will never use again, even if they paid me.