Masafi

يفضل ان يكون الابليكشن باللغه العربي والانجليزيه

For the first few times my water was delivered punctually however it is ridiculous how many times I have to follow up and nobody can answer me. They ignore your messages, they say they will check your order and still nobody contacts you. Good water but absolutely terrible customer support.

resetting my password and still can’t sign in, very bad interface , very confusing categories, TOO MUCH connection errors and so many other errors . Bad servers and bad app . Don’t waste your time , just call Masafi for delivery, don’t use the App

Now with the new update you will get all the previous bugs and headaches plus they hide the bitcash account and you don’t have access to your pre-loaded balance…!!!!

I received my order but there was 8 pack 500 ml missing and full amount deducted from my Masafi wallet, next day received 5 pack then received message deducting amount for the 5 pack which already deducted from first time, now try to call them three times to return my money back but I didn’t get any money back along with the three pack missing.

Needs major improvements. Who ever made this application should be ashamed of themselves. The interface is so slow and confusing . There is no UAQ option in the emirates , you have to choose ajman first then select UAQ area which is very stupid.

I ordered a week ago and it said delivery on Monday, they did not deliver or call did not even reply on app live chat. Edit: customer relations contacted me and they did an amazing job, not only that but they provided me with free bottles and a thoughtful gift to make up for the confusion that happened.. hats off for the team,

So glad to have this express delivery option and get my items during the day ! Thanks for that

Everything is amazing in masafi. Thank you.

some times you will not be able to place an order for unclear reasons.