Massanutten Resort App

How do you have an app for a ski resort without a trail map? Why can’t I reserve ski rentals on the app? Why can’t I track other people in party (pretty common thing users might want to do when skiing)? Oh that’s right, you can’t track other users because you don’t even have a trail map. At a ski resort. It definitely has a listing of all the TV channels available, though!

The map is very slow and barely usable

The previous review which the guy was complaining about the new App should just remind you that there are just some people that are to arrogant to actually enjoy anything. The App is weak and needs some help but everyone working here so far is amazing and can do no wrong in my eyes. Ignore the negative review guys post, if you seen what his life is like you would give him a pass. Plus i think he may be enjoyed a finger in that mass now and again!! So basically who cares what he thinks, just hope he washes his hands after using the restroom

Doesn’t help with check-in or check-out, no navigation (on a 6500 acre property?), didn’t have my reservations, can’t link to other people in my party. Pretty useless

The app is a great tool to plan your stay!

Had to go to the website instead. No updated info. Not a very intuitive customer experience!

This app does not work. You can make reservations but no one picks them up. Several times we tried this but when we got to the place, no one knew what happened to the reservation. Even the staff told us not use. It has the incorrect times and days for activities. Does not help that you have to buy the upgraded WiFi to even get the app to work.

Requires credit card info to be re-entered for every purchase in order to get a purchase to be completed, although saving the card information is mandatory and erasing or clearing it is not allowed. As if that’s not bad enough, the purchases are not actually processed fully on the app even though it tells you they have been! Twice I’ve thought that I had lift tickets but have been turned away because I didn’t. One customer service rep told me she didn’t recommend using the app for anything other than the map.

My wife installed the app and within 10 minutes I’ve received an email advising my Apple ID is locked due to installing Massanuten App and to click the link to unlock my account. The sender is not from Apple. Someone appears to have hacked their server to send phishing emails. Ensure it’s safe after you download it.

Idk idk idk idk idk idk idk