Mint Mobile

I am extremely disappointed with Mint Mobile's customer service. I called to cancel my membership since they don't offer a one-month plan, explaining that I would not renew and asked how to proceed. I was told that I didn't need to do anything and would not be charged. However, I later received a text offering me $120 for three months as a gesture of goodwill. Curious about the $120, I called customer service again and was assured multiple times that this amount was a complimentary offer. Despite this, my payment was supposed to renew on the 19th, but I was charged $120 on the 17th—two days before my actual end date. This is unacceptable for two reasons: I clearly stated in my first call that I wanted to cancel, so there was no reason to charge me, and in my second call, I was told the $120 was a gift. I spent an hour on the phone today, wasting my time and money, and nothing was resolved. In summary, Mint Mobile is incompetent and does not honor their promises. I hope someone from the technical team will review the call recordings from the 17th to see what was promised to me and not delivered.

Recovering from Hurricane Beryl that demolished my Jamaican community of Treasure Beach, St Elizabeth. In Kansas City now. Mint Mobile is a welcome breath of fresh air. One foot in Jamaica and one foot in KC Mint Mobile has made it easy for me to stay on top all my critical communications. Thank you so much.

The same service for less than half the cost. And excellent customer service. I switched from AT&T. It’s a no brainer.

I attempted to renew my plans today and was met with a full morning of phone calls. My partner and I are on a mint family plan and I’m the primary account. I wake up and see my renewal was declined by my financial institution. I attempt o make the payment manually in my account, but it seems like I have to split it up into two separate ones. It declines. I call my financial institution and they lift the hold. I call Mint. They try to push it through and it declines. I call my financial institution. They say it’s not them and it’s approved. I make one payment manually for my renewal. I attempt to renew my partners and it declines. I call my financial institution. They say there is no hold and it’s approved to charge a lot and multiple transactions to my account. I call Mint. I get transferred. I’m put on hold. They say they don’t have internal holds and it’s my bank. I ask them who’s lying them because both statements can’t be true. They try to push payment through again. I end up having to get card details for my backup card to make a payment or risk losing my phone plan. Mint mobile customer support staff are not very knowledgeable about the app. They say I should see details that don’t exist. At this moment, it doesn’t show my account or my family plan account are paid, but I see the amounts deducted. I was put on hold while receiving text messages that the transaction was denied. I wasn’t listened to when I explained that it could be an internal hold by Mint for repeat denials. I feel such issues should be better addressed. The process was not streamlined or easy, but frustrating and Orwellian.

I like the Mint, only for the 15$ I paid for the whole month obtaining unlimited services. Maube I will switch to another carrier if it stops after the entire 3rd month

Easier having app than website

i’ve been with mint for about 9 months and i’ve honestly enjoyed not being over charged with at&t anymore ! love the 3 month plan 🫶🏾

Good

The advertised family deals get blocked off from you if you do, and no one in the help chat will resolve it other than telling you to “Just pay for the second line that was supposed to be free” or “Leave and subscribe again”, which would lose a phone number. Separately, their signup flow involves 5+ separate emails, and took me well over an hour due to a broken workflow if it doesn’t go perfectly on the first try. I’m very frustrated, getting charged double to join this provider.

It’s not unlimited data if phone significantly slows down after 40g of data usage