MobileXRM

Antiquated, convoluted, and clunky in every way imaginable! Absolutely lacking of any intuitive functionality, and is CEASELESSLY buggy!!

This app is so bad I cannot even sue it all up in a single review. So, I’m just going to say do not get. Tell your GM or owner, whoever! Just go back to whatever system you previously were using. My team has been in CONSTANT communications with the developers, months later we still have gotten nowhere.

This app is a piece of junk. I have not been able to use it in over a week. I have access on the website, but the app is blank. No information on it at all.

This app and CRM in general are useless. Working on getting our dealer group to drop them ASAP. It’s so inferior in the market that they are helping that happen easier. VinSolutions, Elead, and other CRM options are light years ahead.

first off I’m on apple. App does not look good. I haven’t been able to use it in weeks, I even deleted it and got it again and again. I ONLY use it to scan in drivers licenses and when I do, it doesn’t let me put any notes in like “test driving audi, worked at such and such, etc.” The app looks like you forgot your computer is still in 1280x920 while your monitor only is 1440x1280 or something. The quality is like your watching TV from a few feet away without your glasses on

Unable to leave notes or memo customer profiles

I have been using this app for now four months,I tried using the online training course, the speaker it was so poor at explaining what the app can do and he was rushing through the process. The concept is good, but poorly executed. As an example if you need to enter a second call buyer you have to leave the app and go to your computer to enter it, this is time-consuming as you’re trying to process all the documents as quickly as possible. Entering customers credit application it’s not even an option. The app crashes constantly if you leave it open for a few minutes it will give you a blank screens, and most of the time there is not a way of going back to the home screen without having to log off completely. Your sales people who need to rush through the process I need something that’s more reliable, management needs the information as quickly as possible which can be delayed if you have to constantly be rebooting the system. The layout of the computer and the computer-based are so scattered that really there is no way of figuring it out unless you spend hours trying to locate what you need. Updates are slow to come on this app and therefore the crashes could because because iOS is improving much quicker than the app.

It worked well - until it didn’t. Can’t even open customer profiles and customer support says there is nothing wrong.

See above.

So far, this app has been reliable! Everything is pretty self explanatory for the most part. XRM will definitely make my job easier