Moda Operandi | Luxury Fashion

Buyers Beware and be warned! This site is One of the worst online shopping experiences I’ve had. Placed an order which came with untraceable tracking number. When asked to track package I never heard from them. 4 months passed!...they decided to cancel the order without any explanation. The refund is still ongoing and haven’t received it yet. Absolute Nightmare!

A more refined version of virtual shopping mall. Well-categorized; however, a slow download will keep me bounced.

I have had so many issues trying to log-in. I have reset my password numerous times and still have an invalid password error! I am going to uninstall and reinstall (fingers crossed) it will reset and accept my updated password(s) which I know I will have to reset again but hoping it will finally cooperate! I unfortunately lost an entire cart of items when I realized I was not logged in, and then upon trying to log-in, am not able! I am however able to log-in via the web, but App would be much more convenient!

They really need to stop with the prompt to enable push notifications every time you go to the home page of the app. I could see an initial prompt when you open the app, but every time the user goes back to home is absolutely irksome. When the user has seen all the product in a category, it should be clear that you’ve reached the end. We don’t want to see repeats. We don’t want to doom scroll. The product they sell is great and I haven’t had any issues with shipping. Taking off 2 stars for the poor user experience and lack of respect for their customers time. I would shop the app more if it weren’t so annoying.

Want to love it so much as LSD is my idol but this app is infuriating and to not invest in development for luxury fashion/lifestyle feels so off brand?? Password reset, login screen issues abound, error messages that don’t make sense or can’t be resolved, and the inability to scroll photos in full screen mode drives me crazy. Pls add scrolling and zooming abilities including in thumbnail/list view (like Saks, etc.) so we can scroll through all the product photos without having to click on each product by one at a time.

I can always count on MO for having the best pieces! My “Go To” for knowing I will be chic and always super excited about my purchases. Their return policy is the best!! I love their trunk shows, where I find designers off the radar and I am always delighted.

I called with an issue and literally within 1 minute the problem was resolved. This is how customer service for luxury items is supposed to work.

Easy to use. Great selections. Awesome sales!!!

Incredible customer service !!

I am trying to use the app and it doesn’t even let me register a new account or log in to my old one. What a piece of junk!