Modern Flames

The app used to work. Now, most of the functions do not work at all. The On/Off button does not change to “On” even though the fireplace comes on. None of the Heater functions work at all.

Called the company. Left a voicemail as they don’t answer. Been almost a year. Shameful. I shouldn’t have to reset the entire unit in order for the app to allow me to turn on and off the Heater in the fireplace.

Stopped working after current updates!!!! Avoid it

I scheduled the flames to turn on every afternoon at 3:00. For some reason this also caused the blower to turn on. So I tried to delete the “turn on” period but no matter what I do, the schedule remains even after l reset and save. The gold “flame on” indication returns as soon as I tap “save” Obviously no one on the development team tried deleting a scheduled event.

Control of heat/fan works sometimes with app remote and sometimes not. When will this be fixed? Seems to be a known issue.

The app is working fairly well with our Orion Multi. The heater controls don’t really work at all unless we use the remote first to turn on the heater. Then the app will control the heat fine. We are dismayed at the lack of updates for the app and fireplace. When we purchased it (Summer 2023) we were told that new flame patterns were in the process of being filmed to roll out for Oct 2023. I’m writing this in March 2024 and sadly nothing has been changed or updated on the app or the available flames for the fireplace. We were also told a glowing log retrofit for the multi was on the way. Still no news on those either. Have you guys abandoned the Orion Multi?

Everything works except we can’t get flames to appear anymore. Also- any thoughts of adding updates that would turn screen into maybe an aquarium or similar for use in non-winter months?

The app does let me save the color settings I prefer—there is no way to change the default or define what ‘fade’ settings 1-3 should look like. Please make these basic functions work!

This is a good app, so much better than the remote that came with the fireplace. My only problem is the remote is so packed full of features that is difficult to figure out all its possibilities. Is there some type of manual or instructions that go with this app so you can fully use it?

Will not connect to my fireplace. Was hoping to get this connected to use with Amazon Alexa.