Mosino One

This app works barely works and is completely full of bugs. The way it is built, I suspect they tried to create it internally to save money and hired 3 interns. Absolutely nothing works properly on this App. I’m not sure how they convinced anyone this app was launch ready. Every time I use this, I have to close it 5 time and restart at the minimum. It’s unbelievable how unusable this is.

I don’t know how you are still in business… more time it doesn’t work then it does.

This app is awful. There is so much potential here but it’s genuinely awful. I went straight to emailing support based on what I read here to get access added to Apple wallet or at least get a widget so that it would make this app somewhat useful and I was told they would be adding widget support within the next week or two. That was over a month ago and still nothing. If devs don’t start making improvements to this app, I’m not sure why buildings would even consider using this as it is essentially unusable. Especially seeing as my building charges an extra $100 to use the virtual key. Butterfly Mx is a much more polished version of this type of app. Hope to see improvements, but not optimistic.

There isn’t one feature that operates as marketed. Waste of space on my device.

The app works for the most part but it needs internet connection to open and load your key, meaning if you’re in a basement or elevator you can’t unlock the door. Developer, please add the option to add your key to Apple wallet so it can be used without internet and it’s quicker to access than loading the app and tapping multiple buttons.

Always crashes, barely works!!!

It’s just terrible all I can truly saw

Everything about this app is bad

My new building uses this useless crashy app… sad that they don’t use the same system as my previous building that worked perfectly (JustIN)… since my new building charges $75 per key set I will open an official complaint against this app since I have no other choice.

From a tenant’s perspective, this app is very difficult to use. It takes a long time for pages to load, and often they will get stuck loading. It will say you have a new message, but then it doesn’t appear until you close out of the app and reload everything. I also generally find it hard to find and update my personal information. There is also no information on how to use any advanced features like facial recognition or even just unlocking the front door, which one would expect is a simple task. If you are setting up a new building, I would strongly recommend looking into a different/simpler platform.