Motiv 24/7 Smart Ring

I supported the development of this ring from the beginning and the ring was wonderfully accurate and easy to wear. When it no longer would charge after a few years of use, I was sorry to not be able to replace it. I just found a new in box ring and am so glad to be able to enjoy it again for a few years.

Worked great up until last week! Goes through almost entire setup!! When it gets to “updating your ring, checking version” it freezes and never completes set up. ;( please help. 🙏🏻

I’ve had this ring for a few years now. I like the freedom of using a ring for tracking instead of a bulky band. There are a few issues I’ve had. I don’t like to have my ring constantly trying to sync to my phone. I don’t keep Bluetooth on unless I’m actually using it. There’s no way to tell the ring to only sync manually. Over this past year I’ve noticed a huge drop in battery life. What usually was fine for 3 days is now a day and a half tops. Less than a day if I’m super active. Now that Motiv is no longer there isn’t anyone to contact regarding this. I’ve had to buy extra chargers second hand just to have a charger with my at my house, desk and car. Lastly now I’m having issues with my ring syncing properly. It will constantly blink after it’s connected and then turn off. The only work around is to place it on the charger and constantly monitor the app until it’s synced. I hope the new company will consider improving this ring but I think ultimately it’s going to end up as dead tech.

I bought this ring years ago when they first came on the scene. Customer support was great back then. I had to get a replacement ring and had no problems. Back then. Lately the app seems buggy, all my years of info has completely disappeared, I am unable to sign in and there is absolutely no support! The phone number is disconnected, the website is all but dead only offering a user manual. They promise to keep app support but there is none to be found. My guess is this new company called Proxy is phasing out this brand completely. I just think it’s rude to do so with no warning or communication with the customers you acquired with the merger. That looks like bad business Proxy! Feel free to contact me if I am incorrect! Although I am content with my purchase since I was able to get years of use, I would highly NOT recommend purchasing this product now!

This ap keeps crashing, then I have to uninstall and reinstall to get it to sync and I loose my data. Very maddening!!!!

I purchased a new phone and this app will not let me login to the account I created. Since I have a few email addresses. I thought I used the wrong one. But I tried three different email addresses and it let me login with each one of them and no information came up. This shouldn’t have happened since only the correct one should have worked. So I tried a bogus email address and it let me login with that as well. I’ve reached out to the developer and I’m hoping they will respond. I will amend the review if and when the issue has been resolved.

This app does not work and crashes continuously

Look at all the recent reviews. This ring is great in concept, but Motiv has not been able to execute. Their customer service was once great, but is now a complete insult. My ring lasts less than 24 hours at less than a year and a half old. I had to wait for what seemed like forever when initially purchasing mine for them to get the color and size I needed in stock. I’ve already been through the warranty replacement process and still had issues with the replacement they provided. STAY AWAY! Take your $200 and check out Oura instead of throwing it down the drain; their customers seem to be extremely satisfied and their app looks more detailed.

Every time I click on the app it opens and closes right away. PLEASE FIX Thanks

APP IS NOT WORKING, WILL SUPPORT HELP???