Movatic

It’s a beautiful day!

My friend and I thoroughly enjoyed our spontaneous “roll” around Humboldt. Thank you for a user-friendly, bike-share opportunity!

The seats aren’t comfy. But glad this is an option!!

I was in Wichita on work travel and saw shared bikes around my hotel. I wanted to rent a bike one evening, but I tried for over half an hour trying to get the app to accept two different cards as payment information. Both cards would get the green “card successfully entered” ribbon, but when I actually went to rent a bike, it gave me a “card could not be used/read” error. I tried three different bikes in two different zones before giving up. There was no helpful information in the app or online, and nothing in the error message telling me how to fix the error with the cards. I sent a message to customer support letting them know of the issue and they weren’t helpful. They insinuated that my cards had insufficient funds (they didn’t, and I had used them both that day with no issue), and stopped responding after I told them I gave up on trying to rent from them. I really like the idea of bike share programs, but I know if they’re using this app to steer clear.

App was easy to use and bike rental was awesome!

Review

Very fun and the app walks you through very easily!

I felt like a kid again

The app works maybe 10% of the time. I spent almost an hour trying to return a bike and it still won’t work.

First know I attempted to work with customer service before leaving this review. I rented 4 bikes for my family in Baton Rouge, but it took trying 8 different bikes in two different locations to get 4 good ones. The app was unresponsive for about 3 to 5 minutes between each successful rental. We took off for our destination and found one of the e-bikes would not electronically operate. Fast forward to the customer service response for this issue was “it shows 71% battery. Sorry for your inconvenience.” I manually pedaled that bike while the rest of the family sped off to our destination. The next problem came when we were ending our ride. After parking and locking the bikes in the designated area, it took over half an hour before the app would work to manually end our ride. We started walking around while I watched the app spin. Guess what, if you attempt to manually end your ride after walking away, they threaten to charge you a $50 fine for “not parking in a designated area”. I walked half a mile back to finally manually end my ride on the app. Basically I was way over charged for our 4 bike rental experience. Needless to say, we took an Uber back to our hotel over renting the bikes again.