My Audibel

I wouldn’t even give this app any stars if I could for as much as I paid for these hearing aids. It’s pathetic that I can’t get it to work. Can’t make calls calls are dropped. It’s just terrible.

The app is horrible, keeps saying update and when I click update it just goes back to app and does not update. Any other update that I have done runs smoothly. Also the app does not pick up on both hearing aids. Keeps saying the right one is off and it is clearly working. Not happy with this app

My Audiologist has been great so far in trying to help me with this… But there’s only so much he or I can do. I’m concerned about the poor performance of this app. If Audibel- Starkey can’t build a good app it makes me wonder about how well my new Vitality AI hearing aids are designed and built…just sayin’. I’ve uninstalled and reinstalled this app, paired and unpaired and re-paired my iPhone and aids more times than I can count. I’ve tried it it on my wife’s phone. Briefly…It doesn’t work correctly once it’s sent to the background on the phone; only works correctly when it’s active on the Home Screen. It also kills the ring and notification tones that should be passed from my phone to my new aids. I believe the new aids could potentially be great (I’m still in my 45 day trial period for full reimbursement), but if the app does not function correctly, it’s a no-go on the aids because some of their features cannot be utilized without the app. I’ve submitted a more detailed request to Audibel (Starkey) for help. Let’s see how it goes. I would be glad to give a better review if warranted. There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt. I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available. Developer- I’ve tried your suggestions. App is flawed. Please fix. 0 stars if I could. Developer- So frustrated! Tired of explaining all the problems with this app and getting responses blaming interference from my other devices, etc. This app is corrupted in so many ways. Look at the recent reviews. So now

This hearing aid app is basically useless. So surprised that a company like Starkey would put out this garbage for a digital hearing aid.

Hope this gets better

App and hearing aids are absolutely pathetic. In less than two years the hearing aids I’ve been replaced twice and the latest has been repaired once and now the right one is being repaired for a second time. The technician is blaming my body chemistry for the poor performance of the hearing aids. My body chemistry is not causing the app to be so pathetic. Do not buy these hearing aids and forget about this worthless app

Didn’t work for me either. I have to call my specialist To have him update it. Pretty dumb and I don’t think it is me as I can update anything else that comes up.

I’m using the most recent update on my iPhone, but connection to the app is sporadic. Closing and reopening the app occasionally helps. I’ve even tried restarting the phone to no avail. Deleting the app and reinstalling usually helps, but who wants to do that constantly? Any suggestions? Our hearing aid provider says this is a common glitch. Is a bug fix in the works? It’s frustrating to have a device to hear the tv through my hearing aids and not able to use it. Thank you.

This app gives you control over tinnitus setting - which is great BUT the app doesn’t hold the settings throughout the day. Very frustrating!

I’m loving this app. I wish it were on my Apple Watch so I don’t have to reach for my phone every time I need to adjust settings.