My Guidepoint

Easy to update vehicle information.

I have concerns with departure notifications. I live work and I get no notification and when I call for help they asked md to make my geofence bigger. Makes no sense.

Vehicle purchased last May. Hardware unit has had to be replaced. Dealership no longer uses this service. It works but is very slow. My notifications can be 20 min late, meaning tracking is useless if the car is stolen. That said, customer service at Guidepoint is excellent. Not something I’d buy again.

There are some useful features however the driving behavior and location information is not accurate at all. Normal stopping gets triggered as a hard stop, the hard turns get triggered if you make a u turn or a curve in the road just so many things that are just not accurate or to sensitive based on the vehicle, driving conditions, etc. The location services has shown the vehicle literally 1/2 mile from the location it was parked at.

My car dealership added this tracking system and charged me for next five years . Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet. Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system.

I’ve had this app that my dealer “included” in the selling price of my truck. It worked for about 6 or 7 weeks and now…NOTHING works! Total waste of money and useless app! It doesn’t live track, locate and the fuel level isn’t even close to accurate. SMH! I’ve called Guidepoint…and they can’t even figure it out. I’ll take it back one last time to the dealer and if not…I’m going to request my money back. This is ridiculous, almost $800 or $900 for this service. I don’t think so!

This app is not working properly. Last 3 days I am calling this service provider to resolve my issue but not resolved yet. It’s not showing the accurate location all the time. Some times showing accurate location. Service representative telling me I need to drive 10 more miles unnecessarily to resolve this issue. They will not do any reimbursement for this inactivity. I am trapped. So avoid this tracking system before joining. My Toyota app is working great, so I am preferring Toyota app if you are using Toyota cars.

I have anywhere from 8 to 10 vehicles that I monitor and track daily to maintain my fleet… Sleeping so much better w/ devices on my vehicles! Manufacture and technician standby this product… Any problems they are addressed promptly… Thank you, Guide Point

Very happy with how quick the app locates. Also like to fuel level info

So user friendly. Love the geofences for my kids. Let’s me know what I need to know. Keep it up.